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Brand Certified

Wendy's

3.8
(1753 reviews)

Business Details

409 W. Stone Drive, Kingsport, TN
37660, United States
(423) 392-4473

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
409 W. Stone Drive, Kingsport, TN
37660, United States

Hours

Reviews

3.8
1,753 reviews
5 stars
740
4 stars
415
3 stars
260
2 stars
128
1 star
210

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and repeated mistakes.

Food Quality

Feedback on food quality was mixed, with some praising freshness while others complained about cold or stale items.

Customer Service

While some reviews highlighted friendly staff, many others noted poor service, including rudeness and lack of attention.

Cleanliness

Several customers mentioned cleanliness issues, particularly in restrooms and dining areas.

Value for Money

Customers expressed concerns about pricing, feeling that some items were overpriced for the quality received.
  • MC
    Madi Carter
    Feb 22, 2026
    3.0
    Diet coke was...interesting. was basically carbonated sour water. Got one napkin per person, which felt stingey. Other than the people were awesome and the food was good. Would have loved to have had a drink to wash it all down with, but that diet coke was just too much.
  • CL
    Cindy Light
    Feb 13, 2026
    1.0
    Ordered a taco salad and unsweetened tea thru the drive thru today. The tea was sweet, taco salad was salad and chilli only. Topped it off by getting a spoon instead of a fork, and no receipt.
  • DS
    Donna Stout
    Feb 3, 2026
    1.0
    This is the 3rd time I have ordered and been charged for a baconator, 2 actually, only to find I got singles with cheese. 3rd time!! I paid a lot for something I didn't get. It's close to home but I bought my last item there.
  • MB
    Michael Britt
    Feb 1, 2026
    2.0
    Staff was nice but food was just ok. When I pay extra for large Fry I would like a Large Fry.
  • EH
    Easton Hawks
    Jan 2, 2026
    2.0
    My grandmother got my little brother and I chicken sandwiches that are plain because my little brother and I can’t eat mayonnaise. However when we came home we found the chicken sandwiches had mayo and lettuce on them. It’s stupid that people can’t follow simple directions these days. I understand that mistakes can happen but this is the 4th or 5th time this has happened

Frequently Asked Questions About Wendy's

What are the drive-thru hours at the Wendy's located at 409 W. Stone Drive, Kingsport, TN?

The drive-thru is open from 6:00 AM to 12:00 AM Monday through Saturday, and from 7:00 AM to 12:00 AM on Sundays.

Does this Wendy's location in Kingsport serve breakfast?

Yes, this Wendy’s location serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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