Customer Service
Many customers reported poor service, including rude staff and long wait times, particularly during busy hours.
Food Quality
Numerous reviews highlighted issues with food quality, including incorrect orders, insufficient portions, and food that was cold or poorly prepared.
Kiosk Experience
Customers expressed frustration with the reliance on self-service kiosks, often leading to confusion and delays in order processing.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with drink fountains and the overall dining area.
Management Issues
There were complaints about management's responsiveness and handling of customer complaints, with some customers feeling dismissed or ignored.