Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,332 reviews
5 stars
407
4 stars
267
3 stars
240
2 stars
135
1 star
283
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with employees displaying rude attitudes and a lack of urgency.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Food Quality
Several reviews mentioned cold, poorly prepared, or unsatisfactory food, leading to disappointment among customers.
Cleanliness
Customers noted unsanitary conditions in the dining area and issues with food preparation areas.
Service Speed
A significant number of reviews indicated long wait times for orders, both in the drive-thru and inside the restaurant.
- JXJessica Miller (Xoxo8)Dec 17, 20251.0Terrible customer service and I used to pay $1 for ice. Now it’s $1.69…? Ridiculous for just ice.
- TMTerri MDec 5, 20251.0Do not come here just don't. You wait in line; there's two lines and if you get stuck in the line there's no way to get out they don't have a way for you to go around people. So I literally had to back up all the way up to get out after I did a mobile order. Go to the app and got there about 5 to 10 minutes later. Parked after 10 minutes walked in and had to wait there was two people in line before me. None of the employees have a "move with a purpose". I asked the lady working there about my order saying I've been waiting for about 15 minutes in the parking spot and showed her my order on the app. I said if it hasn't been made I just wanna cancel it. So she got my order. It shouldn't take 25 minutes to get a freaking soda and fries.
- KFkeenan fayDec 3, 20254.0One of the workers started cursing but it was fast and the food was warm
- DMDavid MiddletonNov 13, 20251.0I live close to this McDonald's every time I go to it they send me over to park in thier take out place then when i get my food its cold and thiers no salt on fries this McDonald's needs to be shut down it just plain sorry and then some freak of nature with tattoos all over them brings out the food to you that has no personality at all and basically throws the food in your window
- RCRB constructionNov 13, 20255.0Muy buena experiencia de 25 años de construcción
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's in Kingsport, TN?
McDonald's in Kingsport is open 24/7 every day of the week.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 5:00 AM to 11:45 PM.
Does this McDonald's have a drive-thru and what are its hours?
Yes, the drive-thru is open 24 hours from Monday to Thursday and Sunday, and from 4:30 AM to 1:00 AM on Fridays and Saturdays.
What payment options are accepted at McDonald's on West Stone Drive?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I place an order online or via a mobile app?
Yes, you can order through the McDonald's App available on Apple App Store and Google Play or via their online ordering links.
What services does this McDonald's location offer?
This location offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Does McDonald's offer curbside pickup at this location?
Yes, curbside pickup is available for your convenience.
What nearby grocery stores are located close to McDonald’s on West Stone Drive?
Price Less IGA and PriceLess Foods of Kingsport - West Stone Drive are nearby grocery stores where you can shop before or after visiting McDonald's.
Are there any coffee shops close to McDonald's for grabbing a coffee?
Scooter’s Coffee is a nearby coffee shop where customers can enjoy coffee alongside their McDonald's visit.
What other fast food or restaurants are near this McDonald’s?
Nearby options include Wendy’s, Taco Bell, El Ranchito Mexican Restaurant, Super yummy Mongolian Restaurant, Back Yard Burgers, and Lonestar Steakhouse for varied dining choices.