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McDonald's

3.7
(1965 reviews)

Business Details

4317 Fort Henry Dr, Kingsport, TN
37662, United States
(423) 239-7911
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4317 Fort Henry Dr, Kingsport, TN
37662, United States

Hours

Reviews

3.7
1,965 reviews
5 stars
741
4 stars
481
3 stars
351
2 stars
158
1 star
234

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and poor management.

Food Quality

Food quality is inconsistent, with several customers noting cold or poorly prepared items, while others mention fresh and hot meals.

Cleanliness

The dining area and restrooms are generally reported as clean, although some customers have noted issues with cleanliness during their visits.

Order Accuracy

Many customers reported issues with incorrect orders, leading to dissatisfaction and frustration.

Atmosphere

The atmosphere is described as quiet and sometimes cold, with suggestions for music to enhance the dining experience.
  • EG
    El Guapo
    Feb 18, 2026
    5.0
    Super friendly people, great service. Dining room clean but very quiet and cold. Needs some music and warmth.
  • BC
    Bridget Crawford
    Jan 31, 2026
    3.0
    Food is okay. They do have the best Cokes around though.
  • MM
    Mandi Mayyhem
    Jan 31, 2026
    5.0
    I love McDonald's.
  • RL
    Rebecca Lynn
    Jan 24, 2026
    5.0
    Upgraded to the presidential suite. It was all anyone could ask for. I was there needing to Zoom for a work event. Internet was extremely fast and reliable. I also had tons of luggage and appreciated the help getting it to & from my suite. TY for a lovely stay.
  • BB
    BrookLea aka BruiseLea
    Jan 21, 2026
    1.0
    I paid 2.50 extra on top of 8.50 for my meal to get a large iced Carmel macchiato and it was 3/4 of the way full. When I was about to be handed it I asked if additional coffee could be put in it and I was told no. I got one the day before and it was filled fully. I will not be back to this store since I was made to pay full price and not given what I should have been. On top of this my chicken wrap was cold in the center and my fries were hard.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 4317 Fort Henry Dr, Kingsport?

McDonald's is open daily from 4:30 AM to 11:00 PM, except on Fridays and Saturdays when it closes at 1:00 AM.

When is the McDonald's drive-thru open?

The drive-thru is open from 4:30 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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