Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,959 reviews
5 stars
738
4 stars
481
3 stars
349
2 stars
158
1 star
233
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, particularly at the drive-thru and counter, leading to negative experiences.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, causing frustration among customers.
Food Quality
Feedback indicated inconsistent food quality, with some customers receiving cold or poorly prepared meals.
Cleanliness
While some customers noted clean restrooms and dining areas, others reported unsanitary conditions.
Speed of Service
Several reviews mentioned slow service, particularly during busy times, impacting overall customer satisfaction.
- JAJames Ashburn5 days ago5.0Consistent !
- YYYamsworthDec 26, 20251.0Take the drive down the road. Only person there who cares about making sure food is correct/palatable is the very friendly lady who works mornings.
- 9-BH 90Dec 20, 20251.0Veronica was rude. I used the app and placed an order for 45 biscuits. I left 20 minutes later. When I got to the location I waited another 10 minutes. Walked inside. The young cashier whispered to Veronica that the 45 biscuits was here. Veronica immediately came to me and about 7 other people around and told me to call ahead the next time. Said I ruined her 16 year old staffs morning by not calling ahead. I didn’t know. I thought that was what the app was for. She was snide and had a full Blown attitude.
- AMAlexandria MotternNov 12, 20251.0Girl at the drive thru was incredibly rude. Took our order and was rushing us through it. When we got to the window she said “Pull up there,” didn’t tell us where or anything just closed the window. Would’ve also been nice if I had gotten the bacon on my burger like I ordered and paid for. This McDonald’s has gone so downhill.
- PLPeggy LudtkeNov 12, 20254.0Great for the first time I've ever been there service is good atmosphere is great friendly
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 4317 Fort Henry Dr, Kingsport?
McDonald's is open daily from 4:30 AM to 11:00 PM, except on Fridays and Saturdays when it closes at 1:00 AM.
When is the McDonald's drive-thru open?
The drive-thru is open from 4:30 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.
Does McDonald's offer delivery and what are the delivery hours?
Yes, McDonald's offers delivery daily from 4:30 AM to 11:45 PM.
What services can I use for ordering McDonald's food?
You can order via the McDonald's App, online through their delivery URL, or use mobile ordering with options like same-day and no-contact delivery.
Are there mobile apps available to order from McDonald's?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
What payment options are accepted at this McDonald's location?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru available for your convenience.
Which nearby restaurants can I visit before or after McDonald's?
You can visit nearby places like Raffaele's (Italian and pizza), Taco Bell (Mexican fast food), The Fisherman's Dock (seafood), Hardee's, and Jersey Mike’s Subs for additional dining options.
Are there nearby services or stores useful for customers visiting McDonald's?
Yes, close to McDonald's are the United States Post Office for mailing needs, Colonial Heights Package Store for drinks, and Ingles Markets for groceries and bakery items.
How can nearby transit or service locations help when visiting McDonald's?
Nearby services like the United States Post Office and Western Union can be convenient stops, and car wash facilities like Southern Classic Auto Wash and Wash N' Roll Car Wash are available to keep your vehicle clean while you dine.