Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,957 reviews
5 stars
735
4 stars
481
3 stars
349
2 stars
160
1 star
232
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing cold or poorly prepared items, while others enjoyed fresh and hot meals.
Service Issues
Many reviews highlighted poor customer service, including rude staff and incorrect orders, leading to frustration among customers.
Cleanliness
Some customers noted that the location was clean, while others reported unsanitary conditions and unclean areas.
Speed of Service
There were mixed reviews on service speed, with some praising quick service and others complaining about long wait times.
Positive Experiences
Despite the negatives, several customers had positive experiences, citing friendly staff and enjoyable meals.
- AMAlexandria MotternNov 12, 20251.0Girl at the drive thru was incredibly rude. Took our order and was rushing us through it. When we got to the window she said “Pull up there,” didn’t tell us where or anything just closed the window. Would’ve also been nice if I had gotten the bacon on my burger like I ordered and paid for. This McDonald’s has gone so downhill.
- PLPeggy LudtkeNov 12, 20254.0Great for the first time I've ever been there service is good atmosphere is great friendly
- JSjanice sellsOct 29, 20255.0Always the best food
- ADAudina “Aka DeeDee”Oct 13, 20253.0I ordered fish sandwich, figured they hadn't changed to much over the years. Yep, still the same thrown together square and teaspoon of tartar sauce with the cheese barely on sandwich. No real service, hard to see if kiosk was smiling at me.
- PWPatricia WOct 13, 20255.0We love their Quarter Pounder with cheese burgers and their fries! Conveniently connected to the Ingles supermarket parking lot, so it's easy to drop by for a drive-through order after grocery shopping. We do usually have to wait at the third window at the front of the store after we order and pay, because the Quarter Pounders are made fresh. Usually no longer than a 5-minute wait though.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 4317 Fort Henry Dr, Kingsport?
McDonald's is open daily from 4:30 AM to 11:00 PM, except on Fridays and Saturdays when it closes at 1:00 AM.
When is the McDonald's drive-thru open?
The drive-thru is open from 4:30 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.
Does McDonald's offer delivery and what are the delivery hours?
Yes, McDonald's offers delivery daily from 4:30 AM to 11:45 PM.
What services can I use for ordering McDonald's food?
You can order via the McDonald's App, online through their delivery URL, or use mobile ordering with options like same-day and no-contact delivery.
Are there mobile apps available to order from McDonald's?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
What payment options are accepted at this McDonald's location?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru available for your convenience.
Which nearby restaurants can I visit before or after McDonald's?
You can visit nearby places like Raffaele's (Italian and pizza), Taco Bell (Mexican fast food), The Fisherman's Dock (seafood), Hardee's, and Jersey Mike’s Subs for additional dining options.
Are there nearby services or stores useful for customers visiting McDonald's?
Yes, close to McDonald's are the United States Post Office for mailing needs, Colonial Heights Package Store for drinks, and Ingles Markets for groceries and bakery items.
How can nearby transit or service locations help when visiting McDonald's?
Nearby services like the United States Post Office and Western Union can be convenient stops, and car wash facilities like Southern Classic Auto Wash and Wash N' Roll Car Wash are available to keep your vehicle clean while you dine.