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McDonald's

3.5
(2712 reviews)

Business Details

1620 E Stone Dr, Kingsport, TN
37660, United States
(423) 247-9581
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1620 E Stone Dr, Kingsport, TN
37660, United States

Hours

Reviews

3.5
2,712 reviews
5 stars
982
4 stars
578
3 stars
524
2 stars
204
1 star
424

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and poor customer service, with many experiencing long wait times and incorrect orders.

Food Quality

Food quality was inconsistent, with numerous complaints about cold, stale, or improperly prepared items.

Order Accuracy

Many reviews highlighted issues with order accuracy, with customers often receiving incorrect items or missing components.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, particularly in the dining area.

Staff Friendliness

Despite negative experiences, some customers praised individual staff members for their friendliness and helpfulness.
  • BV
    Barbara Vanderhoof
    5 days ago
    5.0
    The lady that waited on us was just so very nice and brought our food to us. She was very nice.
  • AP
    Allison Pressley
    Feb 10, 2026
    5.0
    Hit the drive thru at dinner time, dying for a McChicken. I got the freshest and hottest McChicken and fries they had paired with a crispy coke. No joke, looked like the menu picture. Mostly wanted to leave a review to say the staff working 2/10 was very friendly and funny too :) nice work guys!
  • JW
    Joseph White
    Jan 28, 2026
    1.0
    They were very rude, shockingly so, I wasn't even mad, it was quite impressive
  • PR
    Percussionist Anthony Roberts
    Jan 20, 2026
    1.0
    My daughter got an Egg McMuffin at this McDonalds drive-thru location, and it had half the eggshell in it. She almost chocked on the eggshell and was nauseated. It was pathic that the food preparer sent this out with the eggshell in it. I went back inside and the manager gave a refund. I called the phone number on the How was your visit sticker on the entrance door, the lady that answered acted as if she was drunk or high, she only said that they would be more careful when preparing the food. I DO NOT RECOMMEND THIS MCDONALDS LOCATION!
  • MH
    Micki Hoelscher
    Jan 18, 2026
    1.0
    Even with a limited menu after hours y'all are about as slow as it gets.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1620 E Stone Dr, Kingsport, TN?

McDonald's at 1620 E Stone Dr, Kingsport is open 24 hours every day, Monday through Sunday.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru that operates 24/7.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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