Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews mentioned cold or improperly prepared food, with several customers receiving incorrect items or food that was not fresh.
Staff Behavior
Several reviews highlighted unprofessional behavior from management and staff, including yelling at employees and customers.
Mixed Experiences
While some customers praised the friendliness of certain employees and the speed of service, these positive experiences were overshadowed by frequent complaints.
SR
Stacy Robinson
2 days ago
3.0
This McDonald’s, in my experience, is pretty good. I’ve not had any issues with the order being incorrect nor quality issues. I do frequent this McDonald’s for breakfast regularly. It stated that they open at 4 AM. This is a hit or miss. There are times I have come through the drive-through at 4:20 AM to be told I’m“I’m sorry we’re not open yet“. Luckily there is a
Hardee’s a quarter of a mile that is
consistently open at 4 AM. I do have to use this as a backup.
JR
James Ramsey
5 days ago
1.0
Went through the drive-through a couple minutes ago of this McDonald’s I had ordered a rich and a hot honey snack wrap a small fry and a large Coke light ice they Had rung up the wrong stuff they charged me for two snack wrap a large fry, a large Coke and a small fry. The two snack wraps were ranch. I had ordered one ranch and one hot honey. I went back and complained about the whole thing. The manager told me that it was my problem, not theirs.
AW
Andrew Williams
6 days ago
2.0
I only go to this McDonalds when I needing something before work to eat on and it’s every time I get food or my favorite drink the Mocha frappe with no whip, and Extra drizzle and my favorite sandwich, steak egg and cheese biscuit or bagel. They messed up on them like this morning. I ordered two steak egg and cheese biscuits and a large mocha frappe with no whipped cream. They give me two sausage, egg and cheese biscuits and a medium caramel frappe which I do not like caramel but now I have to eat it because I work where I can’t leave when I get there and this is the day in a row that they’ve done this to me 02/27/2026 I ordered online to get my points
CS
Chloe Shoemaker
Feb 25, 2026
1.0
Horrible service, my husband and I ordered $48 worth of food and only got two burgers and our drinks and I asked the dude if everything was there and he said yes but only to find out when I get home barely anything is there I call and the boy says we run off and left the food which we did not, I go back and they take absolutely forever to give me our food and still didn’t get it right and when I got the food it was ice cold like it had been in the freezer. Never going back here again.
GB
Gracyn Barrow
Feb 25, 2026
1.0
Wrap tasted good but the chicken tender was the same size as a nugget.
What are the regular operating hours of McDonald's at 1331 John B Dennis Highway, Kingsport?
McDonald's at this location is open daily from 4:00 AM to 11:00 PM.
Does this McDonald's offer delivery services and when are they available?
Yes, delivery is available every day. Delivery hours are from 4:30 AM to 11:45 PM Monday through Thursday and Sunday, 4:30 AM to 12:45 AM Friday and Saturday.
Is there a drive-thru option available at this McDonald's?
Yes, the McDonald's at 1331 John B Dennis Highway offers a drive-thru service available daily from 4:00 AM to midnight, with extended hours until 1:00 AM on Friday and Saturday.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I place an order using a mobile app?
Yes, you can order via the McDonald's mobile app available on iOS and Android.
Does this location have any special rewards or promotions?
Yes, you can earn points for free food via MyMcDonald's Rewards program.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What notable places are near McDonald's at 1331 John B Dennis Highway?
Nearby places include Mountainview Express Shell gas station, Exxon & Mobil Stations, CoinFlip Bitcoin ATMs, and Park Place Liquor and Wine.
How can nearby Mountainview Express Shell or Exxon & Mobil Stations be helpful when visiting McDonald's?
If you're refueling your vehicle at Mountainview Express Shell or Exxon & Mobil Stations, you can conveniently stop by McDonald's for a quick meal or coffee nearby.
Are there any other dining options close to McDonald's on John B Dennis Highway?
Yes, nearby dining options include Pizza Hut, Subway, Pal's, and Burger King, offering alternatives if you want variety before or after your visit to McDonald's.
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