Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,474 reviews
5 stars
498
4 stars
340
3 stars
267
2 stars
125
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff and managers, leading to a negative customer experience.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and poor food quality.
Speed of Service
Customers consistently complained about long wait times in both drive-thru and in-store, often exceeding reasonable expectations.
Food Quality
Several reviews mentioned unsatisfactory food quality, including cold items, incorrect preparation, and overall dissatisfaction with the meals.
- WEWhitney Elliott2 days ago3.0This Mcdonald’s isn't one that I frequent often but anytime I’ve eaten here the food is usually good. This time my chicken snack wrap could have been better but staff only have so much to do with certain aspects of the food and this was not on staff. Speaking of, the employees here are always very nice and they are super quick with getting food out. They've never messed up a single order of mine here, so far. So, I have only good things to say about this Mcdonalds.
- DDDaniel2 days ago1.0Employees smoke right next to the entrance. quarter pounder patties are not cooked All the way. In a total of five patties, they were all pink inside.
- RDReese Davidson2 days ago1.0I came in today to order a Big Mac meal and two kids meals for my family. Originally we planned to dine in. As I was ordering, a lady wearing a blue shirt and had blonde hair, I believe she was a manager, was yelling in a crew members face. She was cussing at her other co-worker. I believe this is completely unacceptable behavior. No manager should ever lose their temper like that especially in front of customers. Most of all I feel horrible for that poor girl who was being yelled at in her face! Completely unacceptable. We will not be coming back to this location.
- TCTroy CrawfordDec 28, 20253.0It doesn't hold the same nostalgia for me as it did when I was a kid and it tasted better to me back then as well. The staff seemed friendly tho, even tho it was a brief encounter.
- LBLindsey BeverlyDec 11, 20253.0I can't do my job when you guys don't give half mile ahead like tonight it told me when I was right at it good thing no one was behind me and .Also those little tiny dot I can't stand them feel like I'm not going the right way I like the thick blue line always never dots! I work for a living where I need this app to work right and far as I'm concerned I'm about to switch to wayz cause of the way I have been done tonight I had 23 packages to deliver and this not being set right cost me time not happy at all . I do got others I work for spark and door dash.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 1331 John B Dennis Highway, Kingsport?
McDonald's at this location is open daily from 4:00 AM to 11:00 PM.
Does this McDonald's offer delivery services and when are they available?
Yes, delivery is available every day. Delivery hours are from 4:30 AM to 11:45 PM Monday through Thursday and Sunday, 4:30 AM to 12:45 AM Friday and Saturday.
Is there a drive-thru option available at this McDonald's?
Yes, the McDonald's at 1331 John B Dennis Highway offers a drive-thru service available daily from 4:00 AM to midnight, with extended hours until 1:00 AM on Friday and Saturday.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I place an order using a mobile app?
Yes, you can order via the McDonald's mobile app available on iOS and Android.
Does this location have any special rewards or promotions?
Yes, you can earn points for free food via MyMcDonald's Rewards program.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What notable places are near McDonald's at 1331 John B Dennis Highway?
Nearby places include Mountainview Express Shell gas station, Exxon & Mobil Stations, CoinFlip Bitcoin ATMs, and Park Place Liquor and Wine.
How can nearby Mountainview Express Shell or Exxon & Mobil Stations be helpful when visiting McDonald's?
If you're refueling your vehicle at Mountainview Express Shell or Exxon & Mobil Stations, you can conveniently stop by McDonald's for a quick meal or coffee nearby.
Are there any other dining options close to McDonald's on John B Dennis Highway?
Yes, nearby dining options include Pizza Hut, Subway, Pal's, and Burger King, offering alternatives if you want variety before or after your visit to McDonald's.