Arby's

Reviews

• MM

  Mandy

  Feb 2, 2026
  5.0
  Great service! Especially from the manager Jonae at the church hill location she was so sweet and was working so hard. I'll definitely be back
• SD

  Scott Davis

  Jan 17, 2026
  1.0
  Stopped on the way to work on 1/14/26 and ordered one of their new $7.99 boxes. At the window they took my payment and immediately told me to pull forward. I pulled up and waited over 10 minutes. A man came out with some food and said "we are still cooking your peach cobbler roll but I thought I would bring this out". I had not been given any food I purchased at this point so I asked for a refund, he said this into his headset. A woman came out and said "they won't let us give refunds, they want us to make it right". I told her they should tell people before they pay it will be such a long wait in case someone doesn't have time. I again asked for a refund and she refused. She wrote my name down for a free future meal and I left without part of my order (I had to get to work and could not continue waiting) or my money. Ridiculously awful service.
• AB

  Amber Bush

  Jan 12, 2026
  5.0
  Food was fresh and the drive thru guy was friendly and professional!
• AH

  Amanda Hodge

  Jan 12, 2026
  3.0
  Slowest "fast food" restaurant in Kingsport....I still go, but I'm always aware I will be waiting for 10 to 20 minutes no matter what I'm going for or what time of day!!
• TJ

  Travis Jones

  Jan 3, 2026
  1.0
  I stopped by this Arby's location around 7pm on January 3rd, I've been very sick with a bad sinus infection which made it even worse. I stood at the counter for a full 15 minutes without a single employee acknowledging my presence—not even a glance, a wave, or a simple "We'll be right with you." No one said a word to me the entire time. I understand the challenges of being short-staffed (I work in retail myself and deal with it daily), but the complete lack of basic acknowledgment is unacceptable. A quick "Sorry, sir, we're a bit short-staffed tonight—we'll be with you as soon as possible" would have made all the difference. Instead, the total silence left me feeling invisible and increasingly furious, to the point that I walked out without ordering. Customer service is the bare minimum in fast food, and this experience fell far short. The shift leader or manager in charge that evening needs better training on how to handle busy (or understaffed) moments and ensure customers aren't ignored. I've always enjoyed Arby's food in the past, but poor management like this makes me unwilling to return to this particular location. Very disappointing. I won't be back here.