Location.com logo
Brand Certified

Arby's

4.1
(1001 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1652 E Stone Dr, Kingsport, TN
37660, United States

Hours

Reviews

4.1
1,001 reviews
5 stars
514
4 stars
269
3 stars
122
2 stars
28
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, old, or poorly prepared items.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and bathrooms.

Pricing Concerns

Many customers expressed that the prices are too high for the quality of food received.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, noting good experiences with specific staff members.
  • JS
    Jen Smith
    Feb 12, 2026
    1.0
    Have been to this location 3 times trying to redeem a reward every time i try i get told “we cant do shakes right now”. Girl always has an attitude now the reward is going to expire so i loose out thanks!….ive ordered door dash from this location several times over the last couple of months the food has been less then steller and items left off ive let that go but now i cant even redeem a reward because “they cant do shakes”. That are listed all over your menu and they have not been shut off in the app saying not available what if someone orders it and gets there and it cant be fulfilled. Or is it because she just doesnt wanna fool with it ? Hmmmmm
  • KK
    Kimberly Keller
    Jan 20, 2026
    4.0
    Food is always great
  • BY
    Brittany Young
    Jan 18, 2026
    2.0
    Went through drive thru and Asked for turkey gyro, said that they don't do it anymore but I've gotten it at this location before...
  • FL
    First Last
    Jan 13, 2026
    1.0
    Went through the drive thru at this location and it will beyond last visit ever to this location. Every time I've been in the past has included being pulled ahead to park in the drive thru. Even if I was the only car there. Ive had bad experiences pretty much every time except once or twice. One time wife found a hair in her roast beef sandwich, almost every time I didn't receive everything I ordered. Sauce was not offered or given even when requested. Very rarely is there even napkins in the bag. The most recent visit was for a 2 can dine for $12.99. Coupons stated it was for 2 sandwiches, 2 fries, 2 drinks and a 4 PC mozzarella sticks. Both sandwiches had cold beef on them, fries were old, soggy and cold. Drinks were a little over halfway filled, and surprise surprise, no mozzarella sticks, or napkins. Sauce was not offered, and I was pulled ahead to park and had the window shut in my face as I tried to request Sauce. Sat parked for close to 5 minutes. Won't be back to this location. Possibly not to any location after this experience. Way too expensive and much too low quality to justify going back.
  • RS
    Robert Johnson Sr
    Dec 29, 2025
    5.0
    Nice ppl good food

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others