Arby's

4.2
578 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2306 Sullivan Gardens Pkwy, Kingsport, TN
37660, United States

Hours

Reviews

4.2
578 reviews
5 stars
293
4 stars
150
3 stars
90
2 stars
23
1 star
22

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, including receiving the wrong items and missing toppings.

Customer Service

Feedback on staff was mixed; while some praised friendly and attentive service, others experienced rudeness and unprofessional behavior.

Food Quality

Food quality was generally praised, but there were complaints about undercooked items and inconsistent freshness.

Speed of Service

Service speed varied, with some customers noting quick service while others experienced long wait times, especially in the drive-thru.

Cleanliness

The cleanliness of the dining area received mixed reviews, with some customers noting it was clean while others found it dirty.
  • RR
    randy riggs
    Dec 28, 2025
    5.0
    The food was good and so was the service.
  • MC
    mark clonce
    Nov 26, 2025
    3.0
    Went in and ordered a double beef n chedder and a classic beef N cheddar. Got a regular roast beef and a double roast beef. DOUBLE CHECK YOUR ORDER!! They were good just not what I ordered.
  • FL
    FRANK LEWANDUSKY
    Nov 15, 2025
    3.0
    This location is in a gas station. So expect that. Also Arby’s changed up their sauce. I loved their pepper sauce and I’m sad that it’s gone. The service was fast and friendly.
  • JP
    Jess Pulliam
    Nov 8, 2025
    5.0
    Genuinely the best service from any Arby's I've ever been to. I don't know how they managed to find such talented, intelligent and kind employees. Food is fresh and everyone there actually seems to like their job, so rare in today's world.
  • CB
    Charlene Bolt
    Oct 16, 2025
    5.0
    Honestly, anytime I go in there it’s normally during my way home for the night and Autumn is always so happy, and kind. Welcoming, and the food is always fresh and on point. If it wasn’t for her being there I don’t think I’d eat if she wasn’t lol