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Arby's

4.3
(905 reviews)
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Business Details

4532 W Stone Dr, Kingsport, TN
37660, United States
(423) 247-9979
http://www.arbys.com/locations/us/tn/kingsport/4532-w-stone-dr/store-1694
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4532 W Stone Dr, Kingsport, TN
37660, United States

Hours

Reviews

4.3
905 reviews
5 stars
507
4 stars
240
3 stars
98
2 stars
28
1 star
32

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being fresh and enjoyable while others were stale or poorly prepared.

Service Issues

Several reviews highlighted problems with order accuracy and customer service, including unprofessional behavior from staff.

Cleanliness

The restaurant was frequently noted for its cleanliness, including well-maintained dining areas and bathrooms.

Pricing Concerns

Many customers felt that the prices were high relative to the portion sizes and quality of food received.

Positive Staff Interactions

Despite some service issues, many customers praised the friendliness and helpfulness of the staff.
  • JR
    Joe Rosenburg
    Feb 25, 2026
    5.0
    Vastly superior to the likes of the McDonalds, Taco Bell, and Burger King in this area. I've become quite hooked on the food here! Highly recommend you eat here!
  • DB
    Drop Box
    Feb 25, 2026
    5.0
    Setting a high bar for the level of excellence all food establishments should strive to be like.
  • BP
    Brooke Pettigrew
    Feb 23, 2026
    5.0
    Nothing like their turkey bacon ranch sammich, hits the spot everytime and curly fries! Soooo good fresh ingredients, they slice their deli meat every morning veggies were fresh and crisp cashier was super friendly
  • W
    Wendy ******
    Feb 17, 2026
    4.0
    They were out of chicken!!! Something to do with the manufacturer. It sounds like corporate needs to organize and get busy. It wasn't just at this location. I love the updated lobby. Employees were nice.
  • MH
    Martika Hutchinson-Estes
    Jan 21, 2026
    5.0
    I had a small complaint about the fries not being fresh. The manager contacted me and corrected the issue quickly. I come here 1 to 2 times a week and have a good experience with this staff and the store always.
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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