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Arby's

4.0
(687 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
385 Kimball Crossing Dr, Kimball, TN
37347, United States

Hours

Reviews

4.0
687 reviews
5 stars
328
4 stars
169
3 stars
99
2 stars
32
1 star
59

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold items, incorrect orders, and unsatisfactory taste.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times and frequent order mistakes.

Cleanliness

Several customers noted cleanliness issues in the restaurant, including dirty restrooms and sticky floors.

Customer Service

While some customers praised friendly staff, others reported rude behavior and unprofessionalism from employees.
  • SS
    Spencer Smith
    2 days ago
    1.0
    They were out of basically everything when I went there. Not good.
  • EA
    Elizabeth Asbury
    3 days ago
    1.0
    Not only did this location mess up my $45 order once, causing me to return to the store, but this "manager" messed it up AGAIN... Then refused to fix it. Refused a refund. I had the incorrect item in my hand, trying to show him that they messed it up a second time, and he was unnecessarily hateful, and simply wouldn't correct their mistake. He said he would not do a refund unless I returned all the food. And just wouldn't remake my sandwich..?? I wish I had his name, but he wasn't wearing a name tag... Probably so nobody could call him out on his negligence. 🤷🏼‍♂️ This "man" was completely useless and hateful. Middle-aged, pathetic white man. Maybe someone can identify who this pitiful excuse for a manager is and actually do something. There is no reason for someone like this to be in customer service, especially management. This is pathetic. The whole situation could've been avoided. The "manager" is the one that took my order to begin with, and messed it up a second time, AND refused to fix it a third time. $45 gone. My time, gone. My patience, gone. What a disgusting restaurant.
  • MP
    Melissa pickett
    Feb 21, 2026
    5.0
    We have never had any bad food or service
  • JH
    John Hammell
    Jan 19, 2026
    1.0
    Bathroom stinks horribly! Poppers weren't crispy and sandwich was just trown together. Definitely was not impressed! I'd steer clear of this one!
  • BN
    Bharat Naik
    Jan 11, 2026
    1.0
    I stopped by Arby’s around 7:30 PM on a Sunday and was really disappointed with the food quality. I ordered a fish sandwich, and it honestly felt pre-made — the breading was very hard, tough to chew, and difficult to bite into. I also ordered a classic roast beef with Swiss, but it came out cold and the cheese wasn’t melted at all. The French fries tasted bitter, like the oil was old, and they were soggy as if they had been sitting for a while. I understand it was later in the evening, but basic freshness and temperature should still be a priority. That said, the drive-through host was polite and friendly, which I appreciated. Unfortunately, because of the food quality, this was my first and likely last visit.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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