Wendy's

3.8
1156 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1204 W. State Of Franklin Rd, Johnson City, TN
37604, United States

Hours

Reviews

3.8
1,156 reviews
5 stars
470
4 stars
301
3 stars
172
2 stars
62
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and poor service, particularly in the drive-thru, with many experiences of long wait times and incorrect orders.

Food Quality

There were numerous complaints about food being cold, overcooked, or not prepared as ordered, leading to disappointment among customers.

Cleanliness

The cleanliness of the restaurant was often criticized, with reports of messy dining areas and unsanitary conditions.

Pricing

Many customers felt that the prices were too high for the quality of food received, leading to dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised the friendly service and enjoyed specific menu items like the chili and Frosty.
  • TW
    Tom Webster
    Nov 14, 2025
    1.0
    Salads are tiny with a big price.
  • CM
    Cileece Middleton
    Nov 13, 2025
    5.0
    We ate in and it was delicious. Great fast service.
  • NG
    Nico Ged
    Nov 10, 2025
    1.0
    Waited nearly 15 minutes in drive through, and none of my food was hot (I ate it within a minute of getting it).
  • GD
    George Dennison
    Nov 3, 2025
    5.0
    I always love eating at Wendy's because of the friendly service.
  • CL
    Craig Lewis
    Oct 31, 2025
    1.0
    The crew was great. I have been getting the spicy chicken sandwich for years and over the past couple of years they have been rubbery in places. Today I ate one that was completely rubbery. The entire piece of chicken. I am so disappointed in the dip of quality. There is no excuse for this, given how much the sandwich costs. I will go elsewhere from now on.

Frequently Asked Questions About Wendy's

Is 856 - 4960 1204 St Of Franklin Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for Wendy's at 1204 W. State Of Franklin Rd, Johnson City?

The drive-through at this Wendy's location is open Monday through Saturday from 6:00 AM to 1:00 AM, and on Sunday from 7:00 AM to 1:00 AM.