Taco Bell

3.8
1053 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 2000 N Roan St in Johnson City. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
2000 N Roan St, Johnson City, TN
37601, United States

Hours

Reviews

3.8
1,053 reviews
5 stars
481
4 stars
220
3 stars
152
2 stars
76
1 star
124

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported consistent issues with incorrect orders and missing items, leading to frustration.

Service Quality

Service experiences varied widely, with some praising friendly staff while others noted rudeness and poor customer interaction.

Food Quality

While some reviews highlighted delicious and well-prepared food, others mentioned issues with soggy items and inconsistent quality.

Speed of Service

Customers frequently commented on long wait times, particularly in the drive-thru, impacting overall satisfaction.

Cleanliness and Environment

The cleanliness of the restaurant was generally praised, but some reviews mentioned unsanitary conditions and poor management.
  • NJ
    Not Jo
    1 day ago
    1.0
    Absolutely worst Taco Bell I have ever been to - white woman with red hair deserves to be fired. I ordered through the app and my order was ready before I even left home. By the time I got to the drive through, the woman told me “DoorDash or mobile order only” even though there was still over an hour before close, which was fine for me because I gave her my name and said I ordered on the app. I wait 15 minutes to get up to the window before the woman with red hair has a 5 minute long conversation with her coworkers (all while I’m STARING AT MY FOOD ON THE COUNTER LABELED IN MY NAME) before she finally opens the window and goes “How can I help you?” It takes this woman another 5 minutes to fix my medium drink while she continues gossiping with coworkers. When I got my bag, it was missing items and the items I did have was FILLED with their disgusting cheese sauce even though I took it out in the app (WHY EVEN MAKE ME USE THE APP AT THAT POINT??). When I called the phone 5 times in a row, nobody picked up the phone. Employees are more concerned with gossiping (loudly with unprofessional language including lots of cursing) than doing their job, and are probably only telling people “DoorDash or Mobile Order only” because the employees are too lazy to do any work, so they waste customers time and money while they laugh and giggle and have a great time. The only reason I would stop at this Taco Bell again would be to light a cigarette on the remaining embers from their building burning down to their incompetent employees.
  • II
    icGhost
    Dec 13, 2025
    2.0
    Everything is just as delicious as I remember, but not premium delicious, which appears to be what they're charging for. I remember a meal I could often afford, this is isn't that.
  • TW
    TOM WIDNER
    Dec 9, 2025
    1.0
    When u have customers standing for 20 min waiting on food and you’re filling online orders . Then give someone their food that just walked in and ordered . after u been waiting 10 min .before they even came in the door.. the online orders still sitting there . I think customers standing in the restaurant should be helped a lot sooner .
  • AK
    Aaron Kolb
    Dec 3, 2025
    1.0
    This is going to sound really harsh. Unfortunately, every week for months we have ate here and every time, without fail, they have never got our order right. Either they ring it up wrong or just fill it wrong. It doesn’t matter what we order, it’s never right. Two times ago I went in to get the food we had ordered and paid for and instead of being met with an apology, it was just “here’s your food”. From the manager on down they need to retrain their entire staff. If you mess up an order, the first thing that should come out of your mouth is “I’m sorry”. We don’t order complicatedly. Tonight was a simple 2 taco supremes, a hard shell taco, a quesadilla and a burrito supreme. There were no taco supremes in the bag. Instead there were 2 rolled up meat items and a chicken pita taco of some sort. The receipt is correct, but it feels like they just threw whatever they wanted to in the bag. I’m tired of having to go in after every drive-through order just to get the food I ordered. It’s exhausting! I understand messing up an order every now and then, I don’t understand when it’s just simply their way of doing business. They literally cannot get a single order right week after week and month after month. One cashier handed my change out the window and just let go of it. Dropped the coins all over the ground under the truck etc. no apology. And no offer to give me my change. Just handed me my food as if nothing had happened. Unbelievable.
  • RL
    Robin Lynthlin
    Nov 20, 2025
    5.0
    This was the best Taco Bell I have ever had. Our food was full as it could be everything was hot. It was delicious. Whoever was working the kitchen on 11/20/2025 needs a raise. Never really have problems out of this one but tonight was above expectations.

Frequently Asked Questions About Taco Bell

What are the opening hours of the Taco Bell at 2000 N Roan St, Johnson City?

Taco Bell at 2000 N Roan St is open daily from 9:00 AM to 3:00 AM.

Does the Taco Bell at this location have a drive-thru?

Yes, this Taco Bell location offers drive-thru service daily from 9:00 AM to 3:00 AM.