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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Johnson City is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple reviews highlighted the restaurant's poor cleanliness, with dirty tables, bathrooms, and overall neglect of hygiene.
Service Quality
Customer service experiences varied widely, with many reports of unenthusiastic or rude staff, long wait times, and issues with order accuracy.
Food Quality
While some customers praised the food as fresh and delicious, many others expressed disappointment in the quality, portion sizes, and consistency of their meals.
Pricing Concerns
Numerous reviews mentioned that the prices are considered high relative to the quality and portion sizes of the food.
Availability Issues
Customers frequently reported that popular menu items were unavailable, including bread, which is a core offering of the restaurant.
SL
Susan Lagrotteria
Nov 13, 2025
1.0
Place is rather dirty. I inquired about lunch specials and it wasn't offered. I paid $10 for a half of a sandwich. Doubt I'll be back.
MH
mark hicks
Nov 11, 2025
4.0
Over all but the bathroom was like a gas station pretty bad grungy around the urinal
DD
Daniel Durbin
Nov 6, 2025
2.0
There was plastic in my drink.
TO
Tim Odom
Oct 6, 2025
4.0
Panera makes good food. Coffee is not good and was cold.
AB
Andrew Belt
Sep 30, 2025
2.0
Almost no tables were clean. Bathroom smelled horrible.
All staff was unenthusiastic.
Food didn't fill me up for $17.
Music choice is abrasive and loud for a coffee/diner, should be quieter and a more comfy genre.