Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a frustrating experience.
Food Quality
Many reviews mentioned cold, overcooked, or incorrect food items, with some customers expressing disappointment in the overall quality.
Staff Attitude
Several customers noted unprofessional behavior from employees, including rudeness and lack of attention to customer needs.
Positive Experiences
A few customers shared positive experiences, highlighting friendly staff and good food, but these were overshadowed by the negative feedback.
KA
Kelly Armstrong
Dec 29, 2025
1.0
I had repeat myself 3 times , then was told to hold on they would be back. They didn’t return. I pulled to the other drive thru and had to repeat myself that I wanted no pickles and extra onions. I got no onions and extra pickles. Called back to inform them was got a smart add on the phone.
DR
Dala Rodríguez
Dec 28, 2025
1.0
Muy mala experiencia me atendieron muy mal.el pedido no me lo dieron completo pero tampoco me devolvieron el dinero por el pedido que falto ,ahí no pienso regresar mas
WJ
William Joiner
Dec 22, 2025
1.0
I am looking for how to contact the owner. My wife and my 3 small children 4,2, and 6 month old baby girl. We were on our way to the park to look at the Christmas trees and decided to stop at our McDonald’s by the ETSU in Johnson City, Tennessee. We went to the second drive-through window. We waited about 15 minutes. No one ever said anything to us five or six cars went through the other drive-through. I asked if the speaker worked there was no response so I then decided to pull up to the window where you pay. Instead of being greeted and helped, I was ignored and the lady in there kept looking at her monitor, made it very uncomfortable mind you my daughter was crying as kids like to be moving in a car. So for the first time, I’ve had this happen. I just left without getting our food.. My wife has been experiencing this issue for two or three weeks now when she comes and she goes to the second drive-through she’s totally ignored and drives off. She believes this is a tactic one of the workers that doesn’t want to work at McDonald’s uses to frustrate people regular customers to where they just go away. I am making this review to bring this to McDonald’s attention as this used to be a staple for us to grab a quick treat drink or a meal but now we do not feel comfortable.
CL
Casslyn Lynch
Dec 18, 2025
1.0
Took too long was late night no cars and still took 10 minutes and the food looked like a floppy disc presentation not on point.
EE
Emon
Dec 17, 2025
1.0
literal trash of a store...almost as bad as the one in hampton. The service at this location is very slow, i sat at the screen for a good 15 mins one night waiting for someone to take my order, then I get to the window and the worker who hands me my drink but shes zooted out of her mind on something, takes another 15 mins to bring me two cheese burgers. I then go back a few days later and waited in line for another 20 mins....atleast the one in hampton pulls you forward, this one you just sit and wait and wait and wait....all the employees have been rude as hell for no reason at all.