McDonald's

3.7
2034 reviews
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Business Details

5016 Bobby Hicks Hwy, Johnson City, TN
37615, United States
(423) 477-4491
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5016 Bobby Hicks Hwy, Johnson City, TN
37615, United States

Hours

Reviews

3.7
2,034 reviews
5 stars
779
4 stars
485
3 stars
364
2 stars
152
1 star
254

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor service, particularly during busy hours.

Food Quality

Inconsistent food quality was noted, with some customers receiving cold or incorrect items, while others praised the food as hot and tasty.

Staff Attitude

Several reviews highlighted rude or unprofessional behavior from staff, impacting the overall customer experience.

Operational Problems

Customers expressed frustration over the lobby being closed during posted hours and issues with the drive-thru service.

Positive Experiences

Despite the negatives, some customers reported excellent service and food quality, particularly during morning hours with specific staff.
  • BH
    Brandon Hunley
    3 days ago
    1.0
    0 stars!!!!!!! Can’t even make a damn McFlurry. I paid for EXTRA OREOS!!!!! Got a cup of ice cream not even enough Oreos for a regular McFlurry. Icing on the cake went back through and the same thing happened again. You know it’s not a big deal until I pay for extra Oreos and don’t get it. Those things like like 5$ plus .50cents extra for the Oreos!!!!! Never again!!!!!
  • SA
    Stephen Arnold
    Jan 3, 2026
    1.0
    It's not a drive-thru. It's a park-thru. Can someone from their management please teach this location about par levels? I think the local management is grosely incompetent. Won't be back.
  • KG
    Kristen Gramlich
    Dec 26, 2025
    1.0
    This is the 3rd time I've come to this McDonalds 15 minutes before 6 and you aren't open. You open at 4 am, what the heck.
  • MM
    MeChelle Mullins
    Dec 16, 2025
    4.0
    I am pleading with McDonald's to find a way to keep those french fries lasting longer. We need hot fries!!!! But all of the McDonald's in our area provide good service with a smile.
  • MJ
    Mya Jones
    Dec 14, 2025
    1.0
    waited there for almost 18 minutes while they refused to even acknowledge the people in the lobby waiting on there food, got my food and it was wrong. They had cleared it off the screen to save there tails and didn’t actually care to look at how it was made
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 5016 Bobby Hicks Hwy, Johnson City, TN?

McDonald's is open daily from 4:00 AM to 11:00 PM on Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.

Does McDonald's offer drive-thru service? If so, what are the drive-thru hours?

Yes, McDonald's has a drive-thru that's open from 4:00 AM to 1:00 AM Monday through Thursday and Sunday, with extended hours until 2:00 AM on Friday and Saturday.