McDonald's

3.7
2016 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5016 Bobby Hicks Hwy, Johnson City, TN
37615, United States

Hours

Reviews

3.7
2,016 reviews
5 stars
772
4 stars
481
3 stars
363
2 stars
151
1 star
249

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, particularly during evening hours.

Food Quality

Mixed reviews on food quality; some praised the breakfast items while others complained about cold or improperly prepared food.

Management Concerns

Customers expressed dissatisfaction with management, citing poor training and lack of accountability among staff.

Inconsistent Experience

Many reviews highlighted inconsistency in service and food quality, with some visits being satisfactory while others were disappointing.

Pricing Complaints

Several customers noted high prices for food items, leading to frustration over perceived value.
  • RP
    Ron Picard
    Nov 6, 2025
    4.0
    The food was hot and ok and the service was great for drive thru
  • BK
    bodies KILL
    Nov 4, 2025
    1.0
    Horrible experience every time I go through there. Constantly being pulled up to wait. Literally requested a refund for having to wait now 22 minutes for a snack wrap and a double cheese. Horrible service.
  • MS
    Mark Savage
    Oct 25, 2025
    2.0
    Woman on windows was crochity/ggrumy,frie were only thing I the bag that was hot! Double cheeseburgers wouldn't melt the cheese.
  • RC
    Ryan Chenevare
    Oct 25, 2025
    1.0
    Just wanted to share that basically every time I order through DoorDash or order through the McDonald’s app for a delivery, they always say that they never have the order through the screen and we all know they just don’t wanna make the food. I’ve had this issue countless times and I’m actually saying this right now at 5:13 AM Because I had ordered breakfast And waited an hour and a half, and my food has not shown and I contacted McDonald’s and they had said that apparently their system was down and that they couldn’t give my delivery driver, my food, even though it was already paid for, and I sent proof too. I just wanna say that I’ve worked at three fast food places, pals, and then Panera and now Domino’s even when a customer is in the wrong. I still please them when a customer is right and they’re upset I please them still. When someone shows me that they have paid for something I give it to them because it’s proof. The management here sucks other than a few, and there’s really only like four or five workers there that are only good at their job.
  • LB
    Lori Bombailey
    Oct 20, 2025
    2.0
    I have been stopping here at McDonald’s mom gray almost every morning mon-Friday for 7 1/2 years these past few weeks has been awful. At least one day out of each week I’ve gotten the wrong order! I don’t know what is going on two weeks ago two days in a row. I got the wrong order the first day. I just went ahead and ate the food. They gave me as I figured. Just a honest mistake. Then the next morning I got someone else’s complete order other than the drink. I got the drink I ordered which maybe they had ordered the same McDonald’s and Gray used to be amazing. I don’t know who the two women were that used to work of a morning. One still does work there of a morning. I think she’s the manager now, but her and the other lady were amazing. They always got you through the learn really fast. Your food was always correct and for the regulars they even remembered what condiments and everything that you got without having to even ask the one lady I haven’t seen her in a while and the other one like I said I think is the manager now because I still see her car there but if she’s not working the window, the service is awful. I don’t know who these people are that they have brought in that absolutely does not know how to read the tickets to give you your correct order and they are rude!!! especially if you have to call back and tell them that your order was not correct they act like you’re lying. I have no reason to lie because I spend a lot of money with them each week! And I get the same thing every morning egg McMuffin meal with a sweet tea with extra ice! all I know is corporate needs to come in and train their employees or at least find out what the issue is and fix it because of the time I come through every morning, they don’t have but maybe two or three colors so it’s not like they’re slammed some days there is no one in the drive thru but me! Smh do better McDonald’s

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 5016 Bobby Hicks Hwy, Johnson City, TN?

McDonald's is open daily from 4:00 AM to 11:00 PM on Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.

Does McDonald's offer drive-thru service? If so, what are the drive-thru hours?

Yes, McDonald's has a drive-thru that's open from 4:00 AM to 1:00 AM Monday through Thursday and Sunday, with extended hours until 2:00 AM on Friday and Saturday.