Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
2,189 reviews
5 stars
829
4 stars
453
3 stars
420
2 stars
157
1 star
330
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, soggy, or poorly prepared items.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and restrooms, affecting their overall experience.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences to be had.
Management Concerns
Multiple reviews pointed to poor management practices, including inadequate staffing and lack of accountability for mistakes.
- PGPhillip GrindstaffNov 16, 20255.0These people do such a good job with these mobile orders!! Gotta love McDonald's!
- BEBeth-Aimee EveryNov 14, 20251.0If I could give zero stars I would. We ordered a number 3 large. We pay, get to the window and they hand us a medium coke. We say no we paid for a large, and they want to argue with us about it. Next thing I know they are calling the police on us for “being rude”. Trust me they did not see rude… so I ask for a refund and they say if I don’t pull over to number 2 I’m not getting one. They finally come out to give me my money and they don’t even give me a full refund. Jasmine was rude and nasty to my boyfriend and tried to push him out of the store. Needless to say we are now trespassed and you best believe I called corporate. They ought to fire tha poor excuse of an employee.
- ADAshley DNov 13, 20251.0The chubby girl with tattoos and glasses working the drive through is a real class act, basically throwing peoples orders at them. She did it to me and the person in front of me. I don’t expect much from McDonald’s customer service wise but every time I go here the employees are so rude and the quality of burgers is subpar. Go to the one on Market Street
- EOExixn OfficialNov 9, 20251.0Rude staff, was eating late at night and was told to "wait my turn" after 3-4 of my items were wrong and was trying to get an employee's attention for some time. On top of this, there was only myself and one other customer inside. There's so many McDonald's in jc, I don't think I'll ever have to come here again, but if I didn't have the option, I'd just go somewhere else.
- CHCody HoganNov 2, 20251.0We had an issue getting the app to load in the drive thru line, and they got hateful when we were trying to order. Then they messed up our order, and we're laughing staring at us through the drive thru window. When trying to call it was an automated system that said they were closed ..Never again.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 2101 N Roan St, Johnson City?
McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's in Johnson City?
Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:45 PM, and Friday and Saturday until 12:45 AM.
Does this McDonald's location offer drive-thru service and what are the hours?
Yes, the drive-thru is open Monday to Thursday and Sunday from 5:00 AM to midnight, and until 1:00 AM on Friday and Saturday.
What types of payment are accepted at McDonald's on N Roan St?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What ordering options are available for customers at this McDonald's?
Customers can use curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's food using a mobile app?
Yes, McDonald's offers an app available on both Apple App Store and Google Play for easy ordering.
Does McDonald's offer rewards or loyalty programs?
Yes, through MyMcDonald's Rewards, you can earn points for free food.
Is there a nearby restaurant where I can try different American cuisine after visiting McDonald's?
Ruby Tuesday, an American restaurant, is located near McDonald's, so you might enjoy visiting there for a different dining experience.
Are there nearby banks close to this McDonald's for convenient banking needs?
Yes, Bank of America, Andrew Johnson Bank, and a Bank of America ATM are located nearby, making it convenient for any banking requirements.
Where can I find nearby shopping or gift options near McDonald's?
Nearby shopping options include Southern Gold Traders, Kay Jewelers, HomeGoods, Maurices, and Sparkles & More for gifts and fashion accessories.