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Dunkin' Zero
Brand Certified

Dunkin'

4.1
(1365 reviews)

Business Details

(423) 929-0223
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Johnson City, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
607 Twin Oaks Dr, Johnson City, TN
37601, United States

Hours

Reviews

4.1
1,365 reviews
5 stars
757
4 stars
280
3 stars
127
2 stars
56
1 star
145

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

Service was frequently described as poor, with rude staff and long wait times being common complaints.

Food Quality

Many reviews indicated dissatisfaction with food quality, including burnt items and stale donuts.

Staff Friendliness

While some customers praised individual staff members for their friendliness, overall staff demeanor was often criticized.

Cleanliness

Several reviews noted cleanliness issues within the store, impacting the overall customer experience.
  • MS
    Marsha Schorr
    Feb 19, 2026
    5.0
    Got a brownie batter donut. It was a nice treat!!
  • DS
    Dave Scott
    Feb 7, 2026
    1.0
    dont come here unless you enjoy getting the wrong order or waiting 20+ minutes for your orders..🤌🏻
  • MO
    Mike Overbeck
    Feb 4, 2026
    1.0
    The service at this location is joke..they have a note on speaker box saying speaker box not working speak loud so they can hear you..well after a 5 min wait i heard speaker crackeling so i spoke loud and clear even repeated it. Pulled up to window and they didnt get my order..told them all i wanted was a large coff. They then said i have to pull back around..get back inline do it again no thanks theres a large line now you cant just make me a cup..no she says it will mess up our order cycle..just pick a different dd if you got to go..this place always have problems..jan 4th 2026 at 4pm
  • LL
    Landon
    Jan 11, 2026
    1.0
    I’ve came through here almost everyday for about 6 months and they are constantly changing crews to new teenagers that talk and screw up your order over and over and over again with no embarrassment and I’ve let it slide so many times just because it’s the closest location to my job but I will start taking the extra trip because I’m sitting at work now with half my order missing and a crap coffee
  • MC
    Megan Cretsinger
    Jan 6, 2026
    1.0
    I order from this location multiple times a day. I won't be going back. I scheduled a mobile order 8 hours before I went. I get to speaker they tell me to pull to window then I wait 30ins to get to window to be told my drink isn't made because they are out of caramel. Then the lady tell me they can't give me a refund All doors were locked so you couldn't go in and speak with anyone so I call and the guy I remember you and says now I can come get a refund once I am already home then is rude and hangs up one several times. Dunkin you lost a customer and the twin oaks location is a poor excuse for a friendly establishment and I will be contacting corporate. The

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