Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
1,445 reviews
5 stars
744
4 stars
344
3 stars
194
2 stars
57
1 star
106
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported slow service, particularly during busy times, with long wait times in both drive-thru and curbside orders.
Order Accuracy
Several reviews mentioned missing items or incorrect orders, leading to customer dissatisfaction.
Food Quality
While some customers praised the taste of specific items like blizzards and burgers, others noted issues with food temperature and preparation.
Staff Friendliness
The staff received mixed reviews; while some customers highlighted friendly service, others reported rudeness or lack of accountability.
Cleanliness
There were complaints about the cleanliness of the restaurant, with some customers describing it as dirty and unsanitary.
- CMChris MilaniNov 29, 20252.0Saturday after Thanksgiving on a busy highway they apparently were short staffed. Three of us ordered essentially the same #1. The woman working the cash register was friendly. The burgers took almost 25 mins and were not hot, barely warm. Fries were slightly warmer. The whole restaurant was waiting in food though it was not busy. Not sure what’s going on but supervision is needed.
- KKKimNov 22, 20254.0Delicious chocolate malt!! The fries were great too. Yum
- NPNichole PatrickNov 13, 20255.0Enjoyed a hot fudge sundae with extra fudge. Yummy!
- JSJohn ShortridgeNov 10, 20253.0Last two times I've stopped their they always leave something out of my meal I don't understand it I don't work there but I know what goes in the Box
- KSKaitlyn SandersOct 25, 20251.0They really need to update their website. I have ordered curbside twice now and waited over 15 minutes with no food. The first time, I just went inside and asked for my food. The second time, I called the store and told them I had been waiting a while. The lady who answered said "you're supposed to call us when you get here". I checked online and my receipt just had my car make and model and said "park in a curbside spot and your order will be brought out to you". I checked my confirmation email and it said the same thing. When I told the employee that, she said "it tells you on the app you have to call us". Again, I told her I don't have the app and I ordered online. Clearly their website is missing info about picking up your curbside order. Also, there is only one curbside parking spot.
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in Johnson City?
Dairy Queen Grill & Chill is located at 402 E Market St, Johnson City, TN 37601-4830.
What are the operating hours of Dairy Queen Grill & Chill during weekdays?
From Monday to Thursday, Dairy Queen Grill & Chill is open from 10:30 AM to 10:00 PM.
What are the weekend hours for Dairy Queen Grill & Chill?
On Fridays and Saturdays, the restaurant operates from 10:30 AM to 10:30 PM, while on Sundays it is open from 10:30 AM to 10:00 PM.
What types of food and treats are featured at Dairy Queen Grill & Chill?
This classic fast-food chain features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes via DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location includes a drive-thru service as well as outdoor seating for guests who prefer to dine outside.
Is Dairy Queen Grill & Chill family-friendly and good for kids?
Yes, the restaurant is family-friendly and welcomes children, making it a great choice for families.
How can customers get exclusive deals at Dairy Queen Grill & Chill?
Customers can download the Dairy Queen app for exclusive deals and mobile ordering options.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can place an order online for pickup through the Dairy Queen website's order page.
What are some nearby attractions to visit before or after enjoying Dairy Queen Grill & Chill?
Nearby attractions include Johnson City Parks & Recreation Department for outdoor activities and Freedom Hall Civic Center, which features a swimming pool for recreation.
Are there nearby services that can help customers find or reach Dairy Queen Grill & Chill?
Yes, nearby points of interest like the United States Postal Service and Johnson City Police Department can serve as landmarks for locating the Dairy Queen Grill & Chill at 402 E Market St.
Is there a nearby college where students might want to visit Dairy Queen Grill & Chill?
East Tennessee State University is close by, making Dairy Queen Grill & Chill a convenient spot for students to grab a quick meal or ice cream treat.