Chipotle Mexican Grill

3.0
646 reviews
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Business Details

2013 N Roan St, Johnson City, TN
37601, United States
(423) 218-0493
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Johnson City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2013 N Roan St, Johnson City, TN
37601, United States

Hours

Reviews

3.0
646 reviews
5 stars
227
4 stars
76
3 stars
52
2 stars
70
1 star
221

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's filthy conditions, including dirty tables, overflowing trash, and unclean food prep areas.

Food Quality

Customers frequently complained about cold, undercooked, or poorly prepared food, with many noting missing ingredients and small portion sizes.

Customer Service

Many reviews mentioned rude or inattentive staff, with several customers expressing frustration over poor service and lack of acknowledgment.

Inconsistency

Frequent reports of inconsistent food quality and service, with some customers noting improvements in recent visits but many still dissatisfied.

Value for Money

Several customers felt that the prices were not justified given the quality and portion sizes of the food.
  • EA
    Ernesto Antiveros
    Nov 9, 2025
    4.0
    Bad service, first time I've seen it ,they're in a bad mood
  • JB
    Julia Blair
    Nov 8, 2025
    1.0
    Ordered no rice. Instead of no rice, they gave me double rice and no meat. And Door dash will only refund $4.
  • TR
    Timmy Lee Roberts
    Oct 31, 2025
    1.0
    I am furious! I ordered a burrito on DML — my usual 3 pointer veggie burrito, and THIS is what I received. I spoke with a young lady in a tank top and flip flops about it and she said there was nothing she could do about it. I will not be back.
  • EH
    Ethan Harrell
    Oct 28, 2025
    1.0
    Cold food, no queso when paid for, portion sizes so small my toddler doesn’t even get full. Rude workers at pickup window and stale chips. I understand this review means nothing to the powers at be, but i hope you all are ashamed of yourselves.
  • RC
    Robert Caldwell
    Oct 24, 2025
    5.0
    It was a typical Chipotle. Good, but not great. In their defense, they had just served a busload of High Schoolers (soccer team I think), so the place was a mess, but as soon as the bus left, I saw crew cleaning up.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Johnson City offer?

Chipotle Mexican Grill offers a customizable menu featuring Mexican cuisine such as burritos, bowls, quesadillas, tacos, and salads.

Where is Chipotle Mexican Grill located in Johnson City?

It is located at 2013 N Roan St, Washington, Johnson City, TN 37601, USA.