Business Details
About
Mexican Restaurant
Chipotle Johnson City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
656 reviews
5 stars
230
4 stars
76
3 stars
53
2 stars
71
1 star
226
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's dirty conditions, including unclean tables, overflowing trash, and unsanitary food prep areas.
Customer Service
Many customers reported rude and disengaged staff, with several instances of poor service and lack of attention to orders.
Food Quality
Numerous complaints about food quality, including undercooked rice, stale chips, and incorrect orders, were noted.
Inconsistency
Customers experienced inconsistent portion sizes and availability of menu items, particularly during late hours.
- OPOliver PerroDec 21, 20251.0I was shocked at my experience I had yesterday at Chipotle on N Roan. I ate there at 3 o’clock on Saturday. The older lady behind the counter was very rude. She acted like she was annoyed that we were there. Every single table was empty and had food smeared and trash all over them not one table was clean, trash was all over the floor of the dining room. I understand if they had a lunch rush, but this was 3 o’clock and they were no longer busy and no one attempted to clean the dining room. The employees need to be trained on how to give good customer service. It was a horrendous experience. Barbaritos and Moes are much better options
- WAwilliam atwoodDec 15, 20251.0It was absolutely horrible I went here just a few mins ago and the dude gave me the right order but charge me $39 freaking dollars and I only got 1 chipotle bowl and a drink never coming back!
- SLsteve longDec 13, 20255.0I dont know why this place only has 3 stars, first of all its far superior from the other Chipotle on state of franklin. The staff is so friendly, and the ingredients are so much fresher. Yes the prices are high, but what isnt these days. I have been there the last 2 Saturdays for the BOGO special, and u cant bet that.
- SDSteven DejesusDec 5, 20251.0They stop serving chips at 9pm and do not close until 11pm, were out of almost every meat and charged me for extra meat when I got 5 pieces of steak and asked for more, guac was brown and they had no fountain drinks available. Already made the trip left feeling disappointed.
- STSenor ToddNov 30, 20251.0Worst experience at a chipotle. The staff began to act awkward and rude because I ordered a single quesadilla, which was denied because I did not order online. So I settled for the kid’s quesadilla, and the required, despite me saying I did not want, sides. Then when i ordered a taco the employee pissly responded about not caring beef and I had to do it a certain way, I was okay with that, but then he started getting short and walking away because I ordered the side taco. Then him and other staff would turn the corner to look at me , clearly talking about me in the back . I can’t be the first person to order a side taco? The front lobby had a Large liquid spill that remained there unmarked my entire time. I then got home to find out they did not heat the quesadilla so it was still just shredded cheese in a tortilla. Bad service, RUDE staff
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Johnson City offer?
Chipotle Mexican Grill offers a customizable menu featuring Mexican cuisine such as burritos, bowls, quesadillas, tacos, and salads.
Where is Chipotle Mexican Grill located in Johnson City?
It is located at 2013 N Roan St, Washington, Johnson City, TN 37601, USA.
What are the operating hours of Chipotle Mexican Grill in Johnson City?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill use any special food sourcing practices?
Yes, they prioritize serving responsibly sourced food from farms that use humane and sustainable practices and use only 53 real ingredients without artificial colors, flavors, or preservatives.
Is there an option to order online from Chipotle Mexican Grill in Johnson City?
Yes, you can order online through their official order website or via the Chipotle app for a convenient experience.
How can I contact Chipotle Mexican Grill in Johnson City by phone or email?
You can call them at +1 423-218-0493 or email TN.3726.JohnsonCity@chipotle.com for inquiries.
Are there any nearby coffee shops to Chipotle Mexican Grill in Johnson City?
Yes, Starbucks is located nearby, making it easy to grab a coffee before or after your meal at Chipotle.
What other dining options are near Chipotle Mexican Grill in Johnson City?
Nearby dining options include Texas Roadhouse for steak, Great American Cookies for desserts, Chicken Salad Chick for sandwiches and salads, and Ruby Tuesday for American cuisine.
Are there any retail stores close to Chipotle Mexican Grill in Johnson City?
Yes, retail stores such as Maurices, HomeGoods, Hollister, and Aéropostale are nearby, so you can shop before or after dining.
Does Chipotle Mexican Grill in Johnson City welcome LGBTQ customers?
Yes, the location welcomes LGBTQ customers, promoting an inclusive environment.