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Auntie Ruth's Doughnuts & Pretzels, a family-owned bakery established in 2008, delights Johnson City with handcrafted, sourdough doughnuts, hot, buttery pretzels, and steaming cups of coffee brewed from freshly roasted, organic beans. Everything is made same day, ensuring an exceptional taste experience.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.