Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.8
2,442 reviews
5 stars
555
4 stars
390
3 stars
414
2 stars
276
1 star
807
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, rude staff, and order inaccuracies, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted issues with cold food, incorrect orders, and overall declining food quality, with some customers expressing disappointment.
Cleanliness
While some customers noted that the location was clean, others reported dirty restrooms and unsanitary conditions, indicating inconsistency in maintenance.
Positive Experiences
Despite the negative feedback, several customers praised the friendly staff, positive atmosphere, and enjoyable dining experiences, particularly for families.
Management Concerns
Multiple reviews pointed to poor management practices, including staff training issues and lack of effective communication, contributing to overall dissatisfaction.
- PCPC Crysis4 days ago1.0Horrible customer service, food was barely warm and not fresh. McDonald's has certainly fallen far from its former glory! I will not be back here.
- MMMandolinman58Nov 5, 20254.0Joelton TN is basically a crossroads town and this McDonald's is handily located near the major highways. I did drive thru. Minorly annoyed I had to repeat my order seemingly because whomever inside was multitasking. Pulling up to the window to pay I actually wasn't sure I was in the right place. I could see a worker but wasn't acknowledged for a long period. Just as I was getting ready to pull up to the front window, the worker snapped her window open and I paid. At the final window I asked to verify if my drink was the one I ordered (the one thing likely to be messed up is the beverage) and the worker gave me a face that said 'geez, I'm not sure' but a mouth that said, "Uhm, sure. Yeah." 0% confidence she knew what she was handing me. It's just a fast food restaurant but still I expect a little attention and a little courtesy from staff. I felt like an inconvenient distraction. They weren't that busy. It wasn't shift change. Why the hell can't somebody make eye contact with a customer? The food was what I expected. The beverage was correct, BTW.
- RBRaylen BurnsOct 30, 20251.0Very disrespectful it says 5:00 a.m. on the app but yet they open whenever they want to open they're never opened on time the staff there is very disrespectful the foods always cold horrible will we never going to this McDonald's again
- HCHeather CarverOct 16, 20251.0Joelton McDonalds… what can I say? Your order accuracy has worse odds than the Powerball. The only McD’s where you can order a Big Mac and end up with a cold coffee, half a napkin, and existential regret. You ask for a burger, they hand you two sad, cold, lonely patties sliding around like hockey pucks in a cardboard rink. You’re better off grabbing a 4 day old egg salad sandwich from a gas station. Beware of the curse of Joelton McDonalds.
- PPPheobe PineOct 16, 20255.0Definitely better than the Ashland store by 100 💯 I love the crew the works the morning shifts they bring in a lot of positive vibes ☺️ they have a inside fountain drink in the lobby 🎉🎉🎉 a lot of stores are taking it down when it gives McDonald's the original restaurant feeling not feeling like a boring place to be and guessss whatttt they still have a indoor playground that my son adores which 90 percent of McDonald's I don't see anymore with any play place which is difficult when your a parent and want your kids to enjoy instead of waiting in a boring environment I give 10/10 to this restaurant and location my order is always fresh and the quality always makes me come back to see my favorite employees that work here 😀💝
Frequently Asked Questions About McDonald's
What are the standard operating hours for McDonald's at 6451 Eatons Creek Rd, Joelton, TN?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it closes at 10:00 PM.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open every day from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
What are the delivery hours for this McDonald's?
Delivery service is available daily from 5:30 AM to 10:30 PM.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup is available at this location.
How can I place an order for delivery or pickup at this McDonald's?
You can order online through McDonald's delivery URL or use the McDonald's app available on iOS and Android.
What types of payment does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's provide to customers?
McDonald's offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Are there other dining options near this McDonald's?
Yes, nearby dining options include Firecracker's Pizza, Joelton Nutrition, Krispy Krunchy Chicken, Mazatlan Mexican Restaurant, and The Country Junction.
What nearby accommodations can I consider when visiting this McDonald's?
Nearby hotels include Days Inn I-24 West and Days Inn, which provide convenient lodging options close to McDonald's.
What nearby convenience stores and service stations are close to this McDonald's?
Close convenience and gas stations include Sudden Service Store, Sudden Service, Tfuel, Chips Quik Stop, and Shell, which can be visited before or after your meal.