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McDonald's

2.8
(2468 reviews)

Business Details

6451 Eatons Creek Rd, Joelton, TN
37080, United States
(615) 299-9913
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6451 Eatons Creek Rd, Joelton, TN
37080, United States

Hours

Reviews

2.8
2,468 reviews
5 stars
567
4 stars
395
3 stars
415
2 stars
275
1 star
816

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some receiving cold or incorrect orders, while others praised the freshness and taste.

Service Issues

Numerous reviews highlighted poor customer service, including long wait times, rude staff, and frequent order mistakes.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of dirty bathrooms and unkempt dining areas.

Playplace Condition

The play area was noted as a significant attraction for families, but some customers mentioned it being out of order.

Management Concerns

Several reviews pointed to poor management practices, including staff being untrained and unprofessional.
  • DS
    Diamond Sal
    4 days ago
    1.0
    I went through the line yesterday . The lady on the intercom was very quick and lacked customer service . I then got to the window to receive my items and that lady was also rude and lacked customer service . She didn’t speak at all nor said “hello “ or anything . She just handed us our items and shut the window back , with an ugly smirk, as if she was prejudice, which I wouldn’t be surprised if she was , after all it’s Joelton TN. Please take these two ladies off the front line . They make your company look bad ! They are better off flipping burgers in the back ! Very unpleasant experience . If you don’t like your job apply someplace else.
  • IP
    Isabella,s Photography
    Feb 21, 2026
    4.0
    Para los niños esta perfecto este lugar
  • AG
    adam gurley
    Feb 12, 2026
    1.0
    Fries were cold no bacon on my spicy honey mc crispy even though they charged me for it we also ordered some wraps but the exterior was covered in mayo that got all over my hands and there was 0 napkins in the bag, the employees were laughing and giggling loudly in the back and the lobby was filthy I was in there for 20 minutes and not a single mess that was their got cleaned up fries all over the floor and something that resembled chocolate cake crumbs all over table
  • CS
    Charles Spencer
    Feb 11, 2026
    1.0
    The drive thru cashier is not giving me my biscuit for a dollar deal
  • TS
    Tony Slocum
    Jan 28, 2026
    1.0
    Food was good, but the playplace was "broken" so my kid couldn't play. It was the only reason we picked this McDonalds over another location. Disappointing to say the least. The playplace was as broken as the typical mcdonalds ice cream machine, i e. "We don't want to clean it".

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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