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Dairy Queen Grill & Chill

3.8
(473 reviews)

Business Details

Heritage Travel Center, Joelton, TN
37080-8635, United States
(615) 299-5488
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
Heritage Travel Center, Joelton, TN
37080-8635, United States

Hours

Reviews

3.8
473 reviews
5 stars
218
4 stars
105
3 stars
62
2 stars
36
1 star
52

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing undercooked items and incorrect orders.

Service Speed

Service speed varied, with some customers noting long wait times, especially during busy periods.

Cleanliness

While some reviews praised the cleanliness of the location, others highlighted issues with dirty restrooms and overall hygiene.

Staff Attitude

Staff friendliness was noted positively by many, though there were instances of unhelpful or inattentive service.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices and perceived value for money.
  • PM
    Patti Moore
    Feb 26, 2026
    3.0
    Staff appears to be bothered when you ask for ketchup. An employee saw me standing at the counter and called for someone in the back to give me ketchup. She never even said just a minute, or how can I help you. She was not busy and didn't acknowledge me, just yelled foe someone to come to the front
  • PB
    Payton Byrd
    Feb 16, 2026
    5.0
    Always good. Prices actually came down.
  • DM
    Dustin Melton
    Feb 10, 2026
    1.0
    Used to be great. Now it's not. Food is too expensive these days to get the order messed up every single time.
  • TT
    Tracie
    Jan 26, 2026
    5.0
    We were traveling on I-24 when we got a craving for a Dipped Soft Serve ice cream cone..🍦 Was 👌perfection!
  • RM
    Raul Flores Martinez
    Jan 11, 2026
    1.0
    I Asked for a refund and took them long then had my sunday sitting there and was served to me melted i asked to please get it remade and the lady only poured out the melted ice cream and gave me the same thing.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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