Subway

3.5
235 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Jellico Subway® Restaurant at 1267 5th Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1267 5th Street, Jellico, TN
37762, United States

Hours

Reviews

3.5
235 reviews
5 stars
98
4 stars
46
3 stars
23
2 stars
11
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Staffing Problems

Many reviews highlighted that the location is often understaffed, leading to delays and overwhelmed employees.

Food Quality

While some customers enjoyed their sandwiches, others complained about incorrect orders, missing ingredients, and unsanitary conditions.

Customer Experience

Several customers felt uncomfortable due to dismissive or condescending attitudes from staff, impacting their overall experience.

Cleanliness Concerns

Multiple reviews mentioned cleanliness issues, including dirty bathrooms and unsanitary food handling practices.
  • EE
    Enoch
    6 days ago
    5.0
    Shenell has been our server almost everytime and she has been very kind to my whole family. She's an excellent worker.
  • JJ
    Jimmy
    Nov 17, 2025
    5.0
    Want to say the manager and the staff were very friendly and very good at their job.very good sandwich.
  • AS
    Alex Sebastián
    Nov 9, 2025
    1.0
    Looks nice and fancy but its not i heard rats in the ceiling while I was ordering my order I do not recommend
  • RS
    Rebecca Spenelli
    Nov 1, 2025
    4.0
    Poor guy was working by himself when we came in around 9pm. All the blinds in the dinning room were pulled and the open sign had been turned off dispite them being open. It was kind of questionable if some drug use wasn't going on prior to us coming in with the employee and the two ladies in the dining room. The employee was trying really hard to get our order taken care of but didn't really know the menu and had to keep asking us what we wanted and looking to see what was supose to be on the sandwiches we ordered. We practically had to tell him step by step what was needed next. There was a few mishaps but he got through it. Not 100% if it was a disability or drug use but we ended up with good sandwiches and he gave us a discount for the trouble. He was super sweet, sociable and we appreshated his efforts... but definitely should be working with another employee present.
  • MM
    Montana M
    Oct 5, 2025
    2.0
    I stopped by this Subway recently and had one of the worst customer experiences I’ve had at the chain. When the manager asked if I wanted my sandwich “as listed,” I said yes — assuming she meant the standard meat and cheese setup, not the full list of veggies. When I later said I didn’t want lettuce or tomato, she got visibly irritated and spoke to me in a condescending tone, as if I had done something wrong. Then, when I asked for my peppers to be heated, she made a sarcastic comment about how “weird” that was and questioned if I was sure. Her attitude was dismissive and unprofessional throughout my order, yet she was suddenly polite and cheerful when helping my girlfriend right after me. It really felt like I was treated differently because I’m a man wearing a Pride pin and earrings, the assumption here was cause I herd her mention it to another customer as we were walking out, something about 'yeah I know right that kinds earrings? ' Subway is supposed to be about customizing your order however you like — that’s the entire point — but this manager made me feel uncomfortable for doing exactly that. Definitely needs retraining on respect and customer service.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

Subway is located at 1267 5th Street, Campbell, Jellico, TN 37762, USA.

What are the operating hours for Subway in Jellico?

Subway is open every day from 8:00 AM to 3:00 AM.