Arby's

3.2
322 reviews
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Business Details

1478 5th St, Jellico, TN
37762, United States
(423) 784-0174
http://www.arbys.com/locations/us/tn/jellico/1478-5th-st/store-6416
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1478 5th St, Jellico, TN
37762, United States

Hours

Reviews

3.2
322 reviews
5 stars
108
4 stars
66
3 stars
34
2 stars
25
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, particularly highlighting individual employees for their excellent service.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and tasty meals, others reported issues with food being cold, stale, or not as expected.

Cleanliness

The cleanliness of the restaurant received positive remarks, although some reviews noted dirty tables and poor conditions at times.

Service Speed

Several reviews mentioned slow service, particularly in the drive-thru, with complaints about long wait times and incorrect orders.

Management Issues

Multiple customers expressed concerns about poor management and staffing, citing disorganization and lack of attention to customer needs.
  • CC
    Chey Rose (Cheybaby)
    Dec 22, 2025
    3.0
    It's ok I went through the drive thru food was okay pretty fast getting it to and friendly service
  • HA
    Hannah Atkins
    Dec 16, 2025
    5.0
    Great customer service! Very clean, food tasted great and fresh. It looked like they had a work Christmas party going on, and just the atmosphere with the staff seemed very positive.
  • DR
    Debbie R.
    Dec 13, 2025
    5.0
    The people were very friendly and accommodating. I seldom finish my meals but I ate the whole thing! 🤣. I had a French dip sandwich and my husband had a double roast beef sandwich. The fries were perfect and of course... hot!
  • JD
    James Douglas
    Nov 26, 2025
    4.0
    They take interest in the consumer. They are proud of their restaurant and it shows. Very clean!
  • LG
    Lacey gaines
    Nov 14, 2025
    5.0
    Very good service food was hot an ready to eat
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