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Arby's

3.2
(323 reviews)
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Business Details

1478 5th St, Jellico, TN
37762, United States
(423) 784-0174
http://www.arbys.com/locations/us/tn/jellico/1478-5th-st/store-6416
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1478 5th St, Jellico, TN
37762, United States

Hours

Reviews

3.2
323 reviews
5 stars
108
4 stars
66
3 stars
34
2 stars
25
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising friendly staff while others reported rudeness and slow service.

Food Freshness

Many customers noted issues with food freshness, including cold items and lack of availability of key menu items like roast beef.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some reviews highlighting a clean environment while others reported dirty tables and poor maintenance.

Management Issues

Several reviews pointed to poor management and staffing problems, including lack of supervision and inadequate training.
  • OH
    Opal Hurst
    Feb 10, 2026
    1.0
    Very rude !!!! Not the right order !! Food was cold !!!
  • CC
    Chey Rose (Cheybaby)
    Dec 22, 2025
    3.0
    It's ok I went through the drive thru food was okay pretty fast getting it to and friendly service
  • HA
    Hannah Atkins
    Dec 16, 2025
    5.0
    Great customer service! Very clean, food tasted great and fresh. It looked like they had a work Christmas party going on, and just the atmosphere with the staff seemed very positive.
  • DR
    Debbie R.
    Dec 13, 2025
    5.0
    The people were very friendly and accommodating. I seldom finish my meals but I ate the whole thing! 🤣. I had a French dip sandwich and my husband had a double roast beef sandwich. The fries were perfect and of course... hot!
  • JD
    James Douglas
    Nov 26, 2025
    4.0
    They take interest in the consumer. They are proud of their restaurant and it shows. Very clean!
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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