Many customers reported slow service, incorrect orders, and unhelpful staff, leading to frustration.
Food Quality
While some customers enjoyed the food, there were numerous complaints about undercooked items and incorrect orders.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and issues with food preparation.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items like ice cream and chicken strips.
Pricing Concerns
Customers expressed dissatisfaction with the value for money, citing high prices for small portions.
CW
Cameron Wilson
Nov 3, 2025
5.0
Mr momin is the nicest person ever. He always gives out free food to the homeless and will help you at any moment. Me and my friend quinlan went to dairy queen and their very helpful on customer service. would recommend anyday.
KB
Kassandra Brown
Oct 31, 2025
1.0
Went to dairy queen tonight around 9:15. WALKED IN THE LOBBY was told oh our doors are supposed to be locked so we asked can we order in the drive thru. Kid says yes you can. We get to the speaker. " im sorry our kitchen is closed, all we can do is DRINKS AND ICE CREAM. ARE YOU KIDDING ME???!!!
TP
T Palmer
Oct 14, 2025
5.0
Was craving a dipped cone. They had it and it hot the spot
BB
Bayla Burnett
Sep 25, 2025
5.0
Would surely recommend
JJ
Joretta Murphy (Joy)
Aug 31, 2025
5.0
The employee waiting on us. Was super polite and helpful.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours for Dairy Queen Grill & Chill in Jasper, TN?
Dairy Queen Grill & Chill is open Monday to Wednesday from 10:00 AM to 9:30 PM, Thursday to Saturday from 10:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Is Dairy Queen Grill & Chill in Jasper closed on major holidays?
Yes, it is closed on November 27, 2025, and December 25, 2025. On December 24, 2025, it is open from 11:00 AM to 4:00 PM.
What type of menu items can I expect at Dairy Queen Grill & Chill?
You can enjoy classic fast-food items like soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, and Grillburgers®.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, it offers a drive-thru service along with outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for people with disabilities?
Yes, it is family-friendly, welcomes children, has high chairs, restrooms, wheelchair accessibility, and free WiFi.
Can I order online or get mobile deals at Dairy Queen Grill & Chill?
Yes, you can order online for pickup, access mobile deals, and enjoy mobile ordering and rewards through their app.
What is the address and contact number for Dairy Queen Grill & Chill in Jasper?
The address is 4955 Main St, Jasper, TN 37347-3659, USA. The main phone number is +1 423-942-1300.
Are there any nearby convenience stores or gas stations close to Dairy Queen Grill & Chill?
Yes, nearby convenience stores and gas stations include Circle K, Kangaroo Express, and BP, which can be helpful if you need to fuel up or grab essentials before or after your meal.
What nearby entertainment or shopping options are available near Dairy Queen Grill & Chill?
Nearby you can find Redbox for movie and DVD rentals, Uncommon Market thrift store, and Beachmagic Games & More for retail shopping, giving you fun activities to enjoy around your visit.
Are there any nearby family or health services close to Dairy Queen Grill & Chill?
Yes, nearby family and health services include Valley Pediatrics, Hospice of Chattanooga, and Gary Stephen Hayes pediatrician, providing convenient healthcare access in the area.