Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and poor attitude.
Food Quality
Frequent complaints about cold, incorrect, or poorly prepared food, with some positive mentions of fresh items.
Cleanliness
Concerns about cleanliness and maintenance of the restaurant, with reports of dirty conditions and unsanitary issues.
Order Accuracy
Numerous issues with incorrect orders and missing items, leading to customer dissatisfaction.
Wait Times
Long wait times reported consistently, both for drive-thru and in-store orders.
RM
Ryan McGrath
Nov 30, 2025
1.0
Male employee cursed (said GD) over the drive through speaker with women giggling in the background while I was ordering with my young children in the car.
JJ
Jessica Jerrolds
Nov 15, 2025
1.0
Went through the drive through didn't get what we asked for. There was a pubic hair on my sandwich because they got mad that we got the wrong order and wanted it fixed. Will not ever be back there.
AE
Adrian Edwards
Oct 11, 2025
3.0
Service was great, but I ordered a Baconator combo...and don't know what sandwich they made me 😩. I did a mobile pickup order.
LB
Linda Brown
Sep 21, 2025
5.0
Food was rather good , I got breakfast and a drink and surprisingly the food was good a d hot, the employee was also nice and polite
AA
A2Z Antique
Sep 10, 2025
1.0
Food was cold. Took 18 min. An we was only one there
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 1646 S. Highland in Jackson, TN currently open?
Yes, Wendy's located at 1646 S. Highland, Jackson, TN is currently open and committed to serving customers every day.
What are the operating hours for Wendy's drive-thru at this location?
The drive-thru at Wendy's in Jackson is open daily from 9:00 AM until midnight.
Does this Wendy's location offer breakfast?
Yes, the Wendy's at 1646 S. Highland serves breakfast with options including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app?
Yes, you can order Wendy's online via their app or website at https://order.wendys.com, selecting this Jackson location for delivery or pickup.
What payment methods are accepted at this Wendy's?
Wendy's in Jackson accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
Is there a drive-thru service available at this Wendy's?
Yes, this Wendy's location features a drive-thru service available daily from 9:00 AM to midnight.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on the Wendy's menu website and mobile app, as well as on a nutrition poster at the restaurant.
Are there other fast food restaurants near this Wendy's location?
Yes, nearby fast food places include Taco Bell, Long John Silver's, Jack's, and Do Dah's Donuts, offering a variety of options if you're exploring food choices in the area.
What nearby amenities can I visit before or after dining at Wendy's?
You can visit nearby places like Wigged Out (a hair and beauty salon) for pampering, or Green Frog Coffee and Grill for coffee and smoothies, both within walking distance of Wendy's.
Are there any nearby schools close to Wendy's in Jackson?
Yes, West Campus High School, East Campus High School, and South Side High School are all located near this Wendy's, making it convenient for students and staff to grab a meal.
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