Wendy's

3.5
882 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Jackson, TN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Jackson, TN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Wendy's
1912 Highland Ave., Jackson, TN
38301, United States

Hours

Reviews

3.5
882 reviews
5 stars
316
4 stars
199
3 stars
154
2 stars
68
1 star
145

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rudeness and long wait times, particularly in the drive-thru.

Food Temperature

Many reviews mentioned receiving cold food, with some customers expressing dissatisfaction with the freshness of their meals.

Positive Experiences

Despite the negative feedback, several customers praised specific staff members for their friendliness and noted positive experiences with food quality.

Cleanliness Issues

There were multiple complaints regarding cleanliness, including reports of dirty lobbies and unsanitary conditions.
  • RJ
    Rebekah Jo
    2 days ago
    5.0
    The restaurant was nice and clean. Sausage and gravy hitt on a crave I was having along side the French toast sticks🤤🥳
  • JD
    Just a Dude
    Jan 3, 2026
    5.0
    I survive on the $5 Jr Bacon Biggie bag.
  • BS
    Bryan Seabrook
    Dec 21, 2025
    1.0
    The lobby was dirty and while waiting in the lobby with my 14 year old son the workers were cussing. They were saying that the customers were kicking their ass. They didn’t just say it one time and there were multiple kids that heard while people were waiting on their food. The wait inside was over 10 minutes, all they cared about was drive thru.
  • CB
    Chelsie Blaker
    Dec 4, 2025
    1.0
    Food is cold, service is awful and the staff is just plain unfriendly. They don't smile and they get annoyed if you spend too long in the driveway.
  • HC
    heidiconde121210@gmail.com conde
    Nov 19, 2025
    3.0
    The Wendy's in Jackson has terrible customer service, but it's hard to find an establishment in Tennessee where the employees display good customer service skills.

Frequently Asked Questions About Wendy's

Is N. Jackson Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's in Jackson, TN?

Wendy's drive-thru is open Monday to Thursday from 7:00 AM to 1:00 AM, Friday from 7:00 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to midnight.