Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Jackson Subway® Restaurant at 25 Stonebrook Place brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
If I could give negative stars I would! Idk if these are the owners or who but they are SO rude! No greeting, act clueless, aggravated by anything I request on my sandwich like I’m asking for them to do too much! Lord help us that we get to create our own sandwiches!! Wrong bread, toppings you could barely see, wrong cheese (then takes provolone cheese off halfway melted and puts it back in the bin to add the pepperjack that it was originally supposed to be). Told them I didn’t want artisan bread my order was for Italian herb and he starts slamming stuff around. You do not need to be in a customer service setting at all! The service was bad last time but not near this bad… at least the food was right last time! I’ll be going back to Medina where I should’ve went anyways as they’re always polite and get your orders right! Subway-Stonebrook, you need to do much better!
BY
Brad Young
Oct 29, 2025
1.0
Really rude and incompetent staff. My online order showed they voided it while I was sitting in Subway waiting and were rude about it. They play dumb and hopefully it is an act.
DC
Dustin Cupples
Jul 29, 2025
5.0
I usually don't even care about Subway. And nowadays I usually bring my lunch to work. But whenever I don't, I go here. The owners and staff have never been anything but nice.
They've done several little things that I thought were great service that not everywhere will do. In fact most places these days are offering poor service. I guess this place is just a breath of fresh air.
It will continue, if I don't bring my lunch to work, this is where I'll go to eat.
JS
Jaida Stewart
Jun 28, 2025
1.0
Gave me a sandwich that looked balled up and was heavily ripped. They also gave me the wrong bread and didn’t call me before pickup to let me know the bread i wanted was unavailable. They also deliberately avoid answering the phone. BAD LOCATION!!
AK
Agnes Kovacs
Jun 25, 2025
2.0
Rude! Sandwich was ok, but when I asked the server lady if she had earbuds by any chance for her loud tablet (she was eating right behind us), she made a waving off gesture and turned the volume down. No sorry, nothing. Great atmosphere indeed! Never be back.