Subway

Reviews

• JH

  julie Hill

  Nov 8, 2025
  1.0
  If I could give negative stars I would! Idk if these are the owners or who but they are SO rude! No greeting, act clueless, aggravated by anything I request on my sandwich like I’m asking for them to do too much! Lord help us that we get to create our own sandwiches!! Wrong bread, toppings you could barely see, wrong cheese (then takes provolone cheese off halfway melted and puts it back in the bin to add the pepperjack that it was originally supposed to be). Told them I didn’t want artisan bread my order was for Italian herb and he starts slamming stuff around. You do not need to be in a customer service setting at all! The service was bad last time but not near this bad… at least the food was right last time! I’ll be going back to Medina where I should’ve went anyways as they’re always polite and get your orders right! Subway-Stonebrook, you need to do much better!
• BY

  Brad Young

  Oct 29, 2025
  1.0
  Really rude and incompetent staff. My online order showed they voided it while I was sitting in Subway waiting and were rude about it. They play dumb and hopefully it is an act.
• TC

  Tiffany Crocker

  Nov 22, 2022
  1.0
  I ordered online on the Subway Ap for pick up. Started calling them 20 mins before time to pick up to let them know we were going to be 5 mins late. My order was confirmed, my son went in to get my order and they told him they didn't make it because they didn't have the meatballs and we would have to get a refund through Door Dash???!!, (I ordered through the Subway Ap!!!) but my online confirmation said it was picked up around the time I started calling them!! Called 14 times after my son said he couldn't pick the order up and still noone answered. My son said they were standing around at the register laughing and carrying on! This place has messed our orders up twice now!! Don't get from this store, use any other!!
• MS

  Manu Sharma

  Jan 23, 2022
  1.0
  First of all is this the way how subway employee suppose to be work ? No uniform with sagging and they don’t know anything how to do it ! I thing owner of this store don’t care about subway brand name and how to run subway

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