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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jackson, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1559 S. Highland for the ultimate SONIC experience!
Customers reported issues with food quality, including raw burgers, cold items, and incorrect orders.
Service Speed
While some reviews praised fast service, many others complained about slow service and long wait times.
Staff Attitude
Mixed feedback on staff attitude; some customers experienced friendly service, while others reported rude or unprofessional behavior.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Cleanliness
Concerns raised about the cleanliness of the location, including dirty menu screens and overall maintenance.
GJ
Gabby Jones
Jan 19, 2026
1.0
The last 3 times I’ve gotten a cheeseburger from this sonic. Including today. It has been raw on the inside. I’d rather wait a few minutes to make sure my food is done rather than eat a raw patty. Disgusting.
DM
Deidra Maxwell
Jan 16, 2026
2.0
The sodas were running low on syrup and kind of flat. The sandwiches were supposed to be the smash burgers (which usually has a crisp on them) but they appeared to have been pre-made and looked like boiled meat. The people were nice though.
AB
Adam Bliss
Dec 30, 2025
5.0
Great shakes
JG
J Gray
Dec 16, 2025
1.0
Cheese wasn't melted on sandwiche it was cold and my husband wanted a sweet tea slush with lemonade that's what I asked for at the speaker. First brought out a big strawberry slush went back and made it a second time and it was strawberry and cherry. I said to my husband guess I'm not speaking English or maybe he doesn't understand me he should have asked for help. I guess I need to stick to Vann Dr location smh
CC
Comfortably Clean
Dec 11, 2025
2.0
I ordered chili cheese tots today and there was hardly any chili on there. Also, the tots were too hard. This happened about 2 months ago. When I order the same thing in Bolivar, it's always up to par. This location is very disappointing.