Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jackson, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2101 N. Highland for the ultimate SONIC experience!
Location
Hours
Reviews
3.7
1,116 reviews
5 stars
462
4 stars
267
3 stars
170
2 stars
72
1 star
145
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and incompetence.
Food Quality
Food quality was inconsistent, with some enjoying their meals while others complained about cold or poorly prepared items.
Wait Times
Several reviews mentioned long wait times for orders, leading to frustration among customers.
Cleanliness
The establishment was generally noted as clean, although some reviews mentioned issues with food preparation areas.
- TRT R5 days ago1.0Whoever was in charge of changing the meat at corporate, needs to be fired. You’re losing BIG money. Just look at all the forums online.
- KTKristen TempleDec 13, 20251.0First off it was three people playing in the door ways “a random girl wrapped in a blanket and two workers. I ordered the number 5 only ketchup and tater tots. My tots was hard as little bricks bricks and my sandwich was threw together and sloppy. The only thing that was right was my slush. For the most part the outside was clean.
- RCRegina Houston ComerDec 6, 20254.0Fries weren't fresh.
- BABrandon AustinNov 1, 20251.0Very rude workers that don’t know how to answer the phone and help a customer. I have filed a formal complaint with headquarters. Can’t get orders right and don’t care about the customers.
- TMTONY MILLEROct 21, 20255.0Awesome milkshake!