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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jackson, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2101 N. Highland for the ultimate SONIC experience!
Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and slow response times.
Order Accuracy
Many reviews highlighted issues with incorrect orders, leading to customer frustration and dissatisfaction.
Food Quality
Feedback on food quality was mixed; while some enjoyed the taste, others complained about cold or poorly prepared items.
Cleanliness
Several customers noted that the location was clean, contributing positively to their overall experience.
Value for Money
Some customers felt the prices were high for the quality of food received, while others appreciated the value, especially for drinks.
RC
Rachel Cline
Feb 6, 2026
5.0
Great service !Kristina is the best !
KT
Kristen Temple
Dec 13, 2025
1.0
First off it was three people playing in the door ways “a random girl wrapped in a blanket and two workers. I ordered the number 5 only ketchup and tater tots. My tots was hard as little bricks bricks and my sandwich was threw together and sloppy. The only thing that was right was my slush. For the most part the outside was clean.
BA
Brandon Austin
Nov 1, 2025
1.0
Very rude workers that don’t know how to answer the phone and help a customer. I have filed a formal complaint with headquarters. Can’t get orders right and don’t care about the customers.
TM
TONY MILLER
Oct 21, 2025
5.0
Awesome milkshake!
SS
Shunn
Oct 3, 2025
1.0
I didn't enjoy my experience at 2101 Highland Ave. I will not be visiting that location ever again