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Sonic Drive-In

3.8
(834 reviews)

Business Details

112 University Parkway, Jackson, TN
38305, United States
(731) 512-1010

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jackson, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 112 University Parkway for the ultimate SONIC experience!

Location

Sonic Drive-In
112 University Parkway, Jackson, TN
38305, United States

Hours

Reviews

3.8
834 reviews
5 stars
356
4 stars
202
3 stars
121
2 stars
46
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional service, with many experiencing incorrect orders and long wait times.

Food Quality

Many reviews highlighted issues with food quality, including cold, burnt, or improperly prepared items.

Order Accuracy

A significant number of customers noted that their orders were frequently incorrect, leading to dissatisfaction.

Positive Staff Interactions

Despite the issues, some customers praised the friendliness and efficiency of certain staff members.
  • AR
    autumn l (Rae)
    Dec 20, 2025
    1.0
    Stoppped here around 1:07pm, the rudest people I’ve ever experienced, was so rushed with our order when there was only 1 other person then us, kept trying to cut off our order before we were done, and had the worst attitude. None of our order was right and half of it she didn’t even put on the order, our cups are crushed and cracked so they are leaking everywhere. The worst 50$ I’ve ever spent. Never will come here again and will let others know not to as well.
  • CS
    Cysalee Somers
    Nov 30, 2025
    2.0
    Keeps forgetting to put the correct food in the bags.
  • HA
    Herbie As
    Oct 11, 2025
    1.0
    The service is very inconsistent, most of the staff is just young kids that play around too much, not serious about their job and don't know how to follow instructions properly. Prices are too high for the low quality of food that is offered. Also i've noticed a pattern of orders made by me or people i know being incorrect or not given exactly what was asked for, when making an order at an order station. The staff needs to trained on providing quality, accuracy and consistency. Too many customers waste their money here not getting what they ordered. Staff needs to do a better job listening to ordered and making them exactly how it was ordered. Also they should restock their ingredients instead of not including what was asked for because they're too lazy to do their job.
  • SR
    Sabrina Robertson
    Jan 14, 2021
    5.0
    Sonic is the spot, has been since i was a kid, my go to order when i want to be a fat boy is a super sonic bacon double cheese burger, larger order of pickle'os and a route 44 ocean water. Order is generally spot on, everytime except for the occasional sauce hickups here and there but it honestly isnt that hard to tap that button again and have someone bring some more sauce, or just deal with it, its just sauce.
  • MM
    Miranda Moody
    May 13, 2019
    4.0
    Try a cranberry vanilla Sprite easy on the vanilla! They are awsome !

Brand Certified Facts from Sonic Drive-In

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Certified March 01, 2026Yext Knowledge Graph
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