Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jackson, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 112 University Parkway for the ultimate SONIC experience!
Location
Hours
Reviews
3.8
837 reviews
5 stars
357
4 stars
202
3 stars
122
2 stars
46
1 star
110
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Food Quality
Several reviews highlighted problems with food quality, including burnt, cold, or improperly prepared items.
Service Issues
Customers frequently mentioned slow service and unprofessional behavior from staff, impacting their overall experience.
Positive Staff Interactions
Despite the issues, some customers noted friendly and efficient service from individual staff members.
Pricing Concerns
Multiple reviews indicated that customers felt prices were too high for the quality of food received.
- ARautumn l (Rae)Dec 20, 20251.0Stoppped here around 1:07pm, the rudest people I’ve ever experienced, was so rushed with our order when there was only 1 other person then us, kept trying to cut off our order before we were done, and had the worst attitude. None of our order was right and half of it she didn’t even put on the order, our cups are crushed and cracked so they are leaking everywhere. The worst 50$ I’ve ever spent. Never will come here again and will let others know not to as well.
- CSCysalee SomersNov 30, 20252.0Keeps forgetting to put the correct food in the bags.
- HAHerbie AsOct 11, 20251.0The service is very inconsistent, most of the staff is just young kids that play around too much, not serious about their job and don't know how to follow instructions properly. Prices are too high for the low quality of food that is offered. Also i've noticed a pattern of orders made by me or people i know being incorrect or not given exactly what was asked for, when making an order at an order station. The staff needs to trained on providing quality, accuracy and consistency. Too many customers waste their money here not getting what they ordered. Staff needs to do a better job listening to ordered and making them exactly how it was ordered. Also they should restock their ingredients instead of not including what was asked for because they're too lazy to do their job.
- BABrooke AlleyAug 22, 20251.0Just went through the drive thru was very disappointed when I got home and coney was burnt and old. Looks like it has been sitting there all day!
- FCFoxxy CarlockAug 7, 20255.0I didn't go for me so I can't comment on the food, was doordashing the workers were very nice and we didn't wait long for the orders.