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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jackson, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1052 Vann Drive for the ultimate SONIC experience!
Many customers reported long wait times, incorrect orders, and rude staff, leading to a negative experience.
Food Quality
The quality of food was inconsistent, with several complaints about cold items, incorrect orders, and overall dissatisfaction with taste.
Customer Experience
While some customers praised friendly staff and quick service, many others expressed frustration with poor service and unprofessional behavior.
Mobile Orders
Numerous reviews highlighted problems with mobile orders, including delays and incorrect items being delivered.
NF
Nemo Fish
Jan 5, 2026
1.0
Had roaches in my drink and ice cream.I spoke to some lady named Kara and she hung up in my face and continued to laugh after I called back.I got my order last night while the police was arresting some old man in the front of the building.This place is an unprofessional joke.
BM
Brandy Mccartney
Dec 29, 2025
1.0
I was expecting better food. Service was fast and friendly but it had to be to make up for the lack of fries, cold food and no condiments I had requested.
I went at 1:30 on a Monday. Maybe that’s why I had no fries. :(
DH
Dusty Hysmith
Dec 17, 2025
1.0
If I could leave a worse review I would. Stopped to get a route 44 tea. Sucked up a bug through my straw. Absolutely disgusting.