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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jackson, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 40 Chloe Place for the ultimate SONIC experience!
Numerous customers reported rude and unprofessional service, with some experiencing long wait times and incorrect orders.
Food Quality
Several reviews mentioned cold or improperly prepared food, including incorrect toppings and items missing from orders.
Positive Staff Interactions
Despite the negative feedback, some customers highlighted friendly and attentive staff members who provided good service.
Inconsistent Experience
Customers noted a mix of positive and negative experiences, suggesting variability in service and food quality at this location.
JL
John Lambert
Feb 24, 2026
1.0
This place is managed like crap. For one they are slower than charismas, For 2 they don’t know basic slushies how you going to work there and not know. Will not go to this sonic ever again!
LC
Lisa Crawford
Feb 22, 2026
5.0
Love the Smash Burgers!!
EC
Emily Cude
Dec 28, 2025
3.0
We stopped for breakfast at this location while traveling. Everything was great until after we received our order. The receipt showed salsa but we didn’t have any in our bag. So we hit the button to ask for some and the girl said it was at the bottom of our bag but we pulled everything out and there was none. So she was just like you want extra. We are like we didn’t get any. She just kept insisting it’s in our bag. She did bring us out two packets but it’s like we asked for a whole meal or something. I will add that the girl who brought out our food originally was friendly. Order # 336826
MC
Mel C
Dec 21, 2025
1.0
Drive up window, two employees standing by window both smoking..ashes blowing in my window... Male n female.... Go somewhere else to smoke!!!!
CM
chris mckee
Dec 19, 2025
1.0
Burgers were extremely cold and fries was re-dipped back into grease. Very disappointed sonic(719413) was my order number