Location.com logo
Brand Certified

Papa Johns Pizza

3.7
(245 reviews)

Business Details

2089 B North Highland Ave, Jackson, TN
38305, United States
(731) 664-9993

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Jackson, TN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Jackson pizza for any occasion. Call us for pizza delivery in Jackson or stop by 2089 B North Highland Ave for carryout to order the best pizza in Jackson, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2089 B North Highland Ave, Jackson, TN
38305, United States

Hours

Reviews

3.7
245 reviews
5 stars
112
4 stars
54
3 stars
21
2 stars
12
1 star
46

What are people saying?

AI-generated from recent customer reviews

Order Issues

Multiple customers reported problems with incorrect orders, missing items, and long wait times for delivery or pickup.

Customer Service

Feedback on customer service was mixed, with some praising staff for being friendly and helpful, while others reported rude or unhelpful interactions.

Food Quality

The quality of the pizza was inconsistent, with some customers enjoying it while others complained about cold, poorly made, or incorrectly topped pizzas.

Timeliness

Many reviews highlighted issues with timeliness, including late deliveries and orders not being ready when promised.

Cleanliness

Some customers noted cleanliness issues at the location, impacting their overall experience.
  • EH
    Ekaterina Hart
    Feb 15, 2026
    1.0
    I placed an order to be picked up today at 4:45 My husband was the one to pick up the order. Once he arrived they had told him they gave it away and then made him feel like he inconvenienced them. As soon as you walk in there is a note on the register that says all uber and door dash orders must confirm all orders before receiving anything. So why don’t we do that with all orders? Not only did they give out my order to some random customer, they also gave out all of my personal information to that customer as well with my name my address and my phone number which is all on their receipts. They said they confirmed the order with the customer (they only confirm a name) they never actually confirmed anything. The manager Shelby was there today and she was the one to confirm the order. If she is supposed to be in charge of running that business, she obviously needs more training. I would appreciate the district manager to reach out and tell me how they plan on solving this issue.
  • RM
    Roy Martin
    Nov 25, 2025
    5.0
    When I got to the store at 10:30, 11/25/2025, there was a large order of at least 10 pizzas in front of mine. I thought for sure they wouldn’t have my order ready at the time promised especially since there was only one guy working, was I ever wrong. The man working by himself was a freaking pizza making machine. The quality was amazing and all 5 of my pizzas were cooked as requested and the guy, again by himself, was respectful and polite and made sure I had all the accoutrements.
  • KB
    KELCEY BULLINGTON
    Nov 4, 2025
    1.0
    They didn't open when listed. They took forever to do the order. Most of all the portion of food you get for what you pay is not worth the trouble of the whole process. Not to be rude but they NEED to evaluate the whole process of business. Will not go back!
  • EF
    Elle Frazier
    Sep 14, 2025
    5.0
    I don't know who made our pizzas tonight, but they were legitimate perfection and ready in less than 20 minutes. This location consistently does an exceptional job!

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: