Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,571 reviews
5 stars
483
4 stars
325
3 stars
287
2 stars
137
1 star
339
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and mistakes in food preparation.
Customer Service
Feedback highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service experience.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Speed of Service
Customers frequently complained about slow service, long wait times, and disorganization in fulfilling orders.
- LLLorDragneel2 days ago1.0My 4th time coming here and ordering a Double Quarter Pounder and getting only one patty
- RRratty4949Dec 26, 20251.0Forgot parts of our order Only come here if you want unsalted fries even if you ask them to have salt on them, in addition to forgetful employees who make you go around again for THEIR mistakes Pretty sure some were drunk
- JPJosh PiersonNov 9, 20251.0Employees can’t count higher than 4, ordered a 6 piece and get a 4.
- AKAndrew KimNov 2, 20252.0It was what I expected as far as food. But the fact they only wanted to take cash was strikingly odd. And no matter what I ordered the price was in even dollar increments.
- LCLogan CariotaOct 16, 20252.0Just don’t go here. The customer service is horrible, they’re rude if you even speak to them at the window and half the time they’re too lazy to literally just put the damn fries in the bag. This is the most pathetic location in town so unless you just happen to already be right here, just dont waste your time and money, because they likely won’t be giving it back
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 16 Stone Brook, Jackson, TN?
McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Friday and Saturday.
Does this McDonald's location offer drive-thru service, and what are its hours?
Yes, this McDonald's has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What delivery options are available at this McDonald's?
The restaurant offers curbside pickup, delivery, same day delivery, and no-contact delivery services.
How can I order from McDonald's using their mobile app?
You can order through the McDonald's App available on iOS via the App Store and on Android through the Google Play Store.
What payment options does McDonald's at 16 Stone Brook accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there WiFi available at this McDonald's location?
Yes, free WiFi service is available at this location.
Where is McDonald's located in Jackson, TN?
The address is 16 Stone Brook, Jackson, TN 38302, USA.
Which fast food restaurants are nearby McDonald's on Stone Brook?
Nearby fast food options include Burger King, Freddy's Frozen Custard & Steakburgers, and Subway, offering customers alternatives or additional choices for dining in the area.
Are there any nearby services to assist with transportation to McDonald's?
Affordable Taxi Services is nearby, providing convenient transport options for customers traveling to McDonald's or around the area.
What local attractions or shopping centers can I visit near McDonald's at 16 Stone Brook?
West Towne Commons shopping center is close by, so you could enjoy shopping before or after your meal at McDonald's.