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McDonald's

3.3
(1542 reviews)

Business Details

16 Stone Brook, Jackson, TN
38302, United States
(731) 661-9203
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16 Stone Brook, Jackson, TN
38302, United States

Hours

Reviews

3.3
1,542 reviews
5 stars
472
4 stars
315
3 stars
281
2 stars
134
1 star
340

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude employees, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold food, missing items, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and restrooms.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted satisfactory experiences.
  • VL
    Veronica Lamb
    Feb 23, 2026
    1.0
    Service is horrible!!!! A bunch of kids playing in there at night & I'm having to wait for food at the third window every time I stop by.... Why should I be waiting on two hot and spicy???
  • CD
    Charlotte Derouen
    Feb 17, 2026
    1.0
    This is the worst place to order from. I ordered the 2 cheeseburger meal. One is luke warm, the other cold the cheese is not even melted. One has no onions at all and one has 7 tiny pieces. I had quit going here a while back and thought i would try again but nope not a good idea. For the price it would be nice to get edible food. These are nasty and my dogs are having hamburgers for lunch. I wish I could include pictures.
  • MT
    M C Taylor
    Feb 7, 2026
    5.0
    Stopped in on Friday Feb 6 in the evening. Fine service & food. Enjoyed the music. It wasn't too cold inside the restaurant. Restrooms seemed fine, as I recall. KEEP UP THE GOOD WORK!
  • LL
    LorDragneel
    Jan 10, 2026
    1.0
    My 4th time coming here and ordering a Double Quarter Pounder and getting only one patty
  • RR
    ratty4949
    Dec 26, 2025
    1.0
    Forgot parts of our order Only come here if you want unsalted fries even if you ask them to have salt on them, in addition to forgetful employees who make you go around again for THEIR mistakes Pretty sure some were drunk

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 16 Stone Brook, Jackson, TN?

McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Friday and Saturday.

Does this McDonald's location offer drive-thru service, and what are its hours?

Yes, this McDonald's has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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