Brand Certified
McDonald's
3.3(1542 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
16 Stone Brook, Jackson, TN
38302, United States
Certified by McDonald's • Mar 01, 2026
(731) 661-9203
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,542 reviews
5 stars
472
4 stars
315
3 stars
281
2 stars
134
1 star
340
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude employees, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold food, missing items, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and restrooms.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and noted satisfactory experiences.
- VLVeronica LambFeb 23, 20261.0Service is horrible!!!! A bunch of kids playing in there at night & I'm having to wait for food at the third window every time I stop by.... Why should I be waiting on two hot and spicy???
- CDCharlotte DerouenFeb 17, 20261.0This is the worst place to order from. I ordered the 2 cheeseburger meal. One is luke warm, the other cold the cheese is not even melted. One has no onions at all and one has 7 tiny pieces. I had quit going here a while back and thought i would try again but nope not a good idea. For the price it would be nice to get edible food. These are nasty and my dogs are having hamburgers for lunch. I wish I could include pictures.
- MTM C TaylorFeb 7, 20265.0Stopped in on Friday Feb 6 in the evening. Fine service & food. Enjoyed the music. It wasn't too cold inside the restaurant. Restrooms seemed fine, as I recall. KEEP UP THE GOOD WORK!
- LLLorDragneelJan 10, 20261.0My 4th time coming here and ordering a Double Quarter Pounder and getting only one patty
- RRratty4949Dec 26, 20251.0Forgot parts of our order Only come here if you want unsalted fries even if you ask them to have salt on them, in addition to forgetful employees who make you go around again for THEIR mistakes Pretty sure some were drunk
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 16 Stone Brook, Jackson, TN?
McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Friday and Saturday.
Does this McDonald's location offer drive-thru service, and what are its hours?
Yes, this McDonald's has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What delivery options are available at this McDonald's?
The restaurant offers curbside pickup, delivery, same day delivery, and no-contact delivery services.
How can I order from McDonald's using their mobile app?
You can order through the McDonald's App available on iOS via the App Store and on Android through the Google Play Store.
What payment options does McDonald's at 16 Stone Brook accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there WiFi available at this McDonald's location?
Yes, free WiFi service is available at this location.
Where is McDonald's located in Jackson, TN?
The address is 16 Stone Brook, Jackson, TN 38302, USA.
Which fast food restaurants are nearby McDonald's on Stone Brook?
Nearby fast food options include Burger King, Freddy's Frozen Custard & Steakburgers, and Subway, offering customers alternatives or additional choices for dining in the area.
Are there any nearby services to assist with transportation to McDonald's?
Affordable Taxi Services is nearby, providing convenient transport options for customers traveling to McDonald's or around the area.
What local attractions or shopping centers can I visit near McDonald's at 16 Stone Brook?
West Towne Commons shopping center is close by, so you could enjoy shopping before or after your meal at McDonald's.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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