Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with the service they received.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and bathrooms, contributing to a negative dining experience.
Speed of Service
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported even during less busy hours.
Food Quality
Mixed feedback on food quality, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.
JP
Josh Pierson
Nov 9, 2025
1.0
Employees can’t count higher than 4, ordered a 6 piece and get a 4.
AK
Andrew Kim
Nov 2, 2025
2.0
It was what I expected as far as food. But the fact they only wanted to take cash was strikingly odd. And no matter what I ordered the price was in even dollar increments.
LC
Logan Cariota
Oct 16, 2025
2.0
Just don’t go here. The customer service is horrible, they’re rude if you even speak to them at the window and half the time they’re too lazy to literally just put the damn fries in the bag. This is the most pathetic location in town so unless you just happen to already be right here, just dont waste your time and money, because they likely won’t be giving it back
DW
Dustin Wilson
Sep 24, 2025
1.0
I watched the employee at the drive thru window hand my child’s happy meal order (the only thing we purchased) to the vehicle in front of us. The driver handed that happy meal back to their child. After a back and forth for a minute, the woman in the vehicle in front of me handed all of the food back to the employee in the drive thru. She got her food and left. I asked the employee at the window to remake the food and that I didn’t mind waiting because the food was for my 15 month old son. He said “they didn’t open it, I promise you’re good.” And did not remake it. Completely unacceptable to take food BACK from someone’s child and give it to another person’s child.
CL
Comedy Llamaz
Sep 20, 2025
1.0
9/20/25 9:50pm I’m pregnant and all I wanted was some fries with salt on them the past couple of times I’ve went I’ve gotten fries with little to no salt on them so this time I asked if they would double check that the fries had salt on them and at first they handed me my food with no fries I asked for my fries and they handed me hot fries fresh out fryer with not a drop of salt on them. That’s petty to a pregnant woman for no reason.
What are the regular business hours for McDonald's at 16 Stone Brook, Jackson, TN?
McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Friday and Saturday.
Does this McDonald's location offer drive-thru service, and what are its hours?
Yes, this McDonald's has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What delivery options are available at this McDonald's?
The restaurant offers curbside pickup, delivery, same day delivery, and no-contact delivery services.
How can I order from McDonald's using their mobile app?
You can order through the McDonald's App available on iOS via the App Store and on Android through the Google Play Store.
What payment options does McDonald's at 16 Stone Brook accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there WiFi available at this McDonald's location?
Yes, free WiFi service is available at this location.
Where is McDonald's located in Jackson, TN?
The address is 16 Stone Brook, Jackson, TN 38302, USA.
Which fast food restaurants are nearby McDonald's on Stone Brook?
Nearby fast food options include Burger King, Freddy's Frozen Custard & Steakburgers, and Subway, offering customers alternatives or additional choices for dining in the area.
Are there any nearby services to assist with transportation to McDonald's?
Affordable Taxi Services is nearby, providing convenient transport options for customers traveling to McDonald's or around the area.
What local attractions or shopping centers can I visit near McDonald's at 16 Stone Brook?
West Towne Commons shopping center is close by, so you could enjoy shopping before or after your meal at McDonald's.