McDonald's

3.3
1567 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16 Stone Brook, Jackson, TN
38302, United States

Hours

Reviews

3.3
1,567 reviews
5 stars
482
4 stars
324
3 stars
287
2 stars
137
1 star
337

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with the service they received.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and bathrooms, contributing to a negative dining experience.

Speed of Service

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported even during less busy hours.

Food Quality

Mixed feedback on food quality, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.
  • JP
    Josh Pierson
    Nov 9, 2025
    1.0
    Employees can’t count higher than 4, ordered a 6 piece and get a 4.
  • AK
    Andrew Kim
    Nov 2, 2025
    2.0
    It was what I expected as far as food. But the fact they only wanted to take cash was strikingly odd. And no matter what I ordered the price was in even dollar increments.
  • LC
    Logan Cariota
    Oct 16, 2025
    2.0
    Just don’t go here. The customer service is horrible, they’re rude if you even speak to them at the window and half the time they’re too lazy to literally just put the damn fries in the bag. This is the most pathetic location in town so unless you just happen to already be right here, just dont waste your time and money, because they likely won’t be giving it back
  • DW
    Dustin Wilson
    Sep 24, 2025
    1.0
    I watched the employee at the drive thru window hand my child’s happy meal order (the only thing we purchased) to the vehicle in front of us. The driver handed that happy meal back to their child. After a back and forth for a minute, the woman in the vehicle in front of me handed all of the food back to the employee in the drive thru. She got her food and left. I asked the employee at the window to remake the food and that I didn’t mind waiting because the food was for my 15 month old son. He said “they didn’t open it, I promise you’re good.” And did not remake it. Completely unacceptable to take food BACK from someone’s child and give it to another person’s child.
  • CL
    Comedy Llamaz
    Sep 20, 2025
    1.0
    9/20/25 9:50pm I’m pregnant and all I wanted was some fries with salt on them the past couple of times I’ve went I’ve gotten fries with little to no salt on them so this time I asked if they would double check that the fries had salt on them and at first they handed me my food with no fries I asked for my fries and they handed me hot fries fresh out fryer with not a drop of salt on them. That’s petty to a pregnant woman for no reason.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 16 Stone Brook, Jackson, TN?

McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Friday and Saturday.

Does this McDonald's location offer drive-thru service, and what are its hours?

Yes, this McDonald's has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.