McDonald's

3.3
1594 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20 Chloe Place, Jackson, TN
38305, United States

Hours

Reviews

3.3
1,594 reviews
5 stars
500
4 stars
318
3 stars
306
2 stars
148
1 star
322

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including raw meat, stale fries, and incorrect orders.

Customer Service

Many reviews highlighted poor customer service, with reports of rude staff, long wait times, and unhelpful attitudes.

Cleanliness

Some customers noted that the location was clean, while others mentioned dirty tables and unsanitary conditions.

Order Accuracy

A significant number of customers experienced problems with order accuracy, receiving incorrect items or missing food.

Service Speed

Customers frequently complained about slow service, with long wait times reported in both the drive-thru and inside the restaurant.
  • EM
    Every Day Motivation
    Nov 5, 2025
    1.0
    The worst McDonald's in Jackson Tn by far
  • LP
    Luke Priser
    Oct 14, 2025
    1.0
    I paid $32 for raw meat. My daughter‘s chicken sandwich was super old dried out and wrinkle robbery. My Wife unfortunately ate her meal before she realized what happened. However, I have pictures and a video of us being served raw meat. I sat in that line and waited for my food, I was asked to pull forward and wait by The Rail like they were making my food fresh while I had other customers being served right in front of me My fries were stale mushy chewy some of them and my hamburgers are raw. My Wife is more than likely about to have food poisoning due to raw meat. This place is an extreme health hazard. I would not advise anybody to eat here.
  • AA
    Ally
    Oct 10, 2025
    2.0
    Anyone been here and their fries box smell like chemicals? Im trying to make sure I'm not tripping
  • MM
    Melissa MOLDEN
    Oct 5, 2025
    4.0
    This McDonald is the exception to the rule. The older people that work here are really friendly and take pride in the food
  • HD
    Holly Dickerson
    Oct 4, 2025
    3.0
    Disappointed!! My fish filet was horrible bread was hard and it tasted like they put it in the microwave....We did go around 12a but damn! Offer a limited menu don't give out microwaved leftovers!! Wow Tennessee

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 20 Chloe Place, Jackson, TN?

McDonald's at 20 Chloe Place is open Monday to Wednesday and Sunday from 5:00 AM to 11:00 PM. On Thursday, Friday, and Saturday, it operates 24 hours.

When is the drive-thru open at this McDonald's location?

The drive-thru is open Monday to Wednesday and Sunday from 5:00 AM to midnight, and is open 24 hours from Thursday through Saturday.