Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,968 reviews
5 stars
689
4 stars
405
3 stars
332
2 stars
178
1 star
364
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, including managers, leading to a negative dining experience.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders and missing items, causing frustration among customers.
Food Freshness
Several customers noted that the food was often cold or stale, with complaints about the quality not matching the price.
Cleanliness
While some customers mentioned clean dining areas, others reported dirty conditions, particularly in the playground and bathrooms.
Positive Experiences
Despite the negative feedback, there were instances of excellent service and friendly staff, particularly from specific employees who made a positive impact.
- PHPaula HaysNov 12, 20253.0The lady at the drive through was great. Nice and polite. But the girl at the second window, well, my frappe was already made in the container, not even very cold. She just through the topping on it, grabbed a bag a handed it to me. Half my order wasn't even in the bag. I tried calling but of course, no answer.
- CLCathy LeeOct 31, 20255.0They have really good food friendly staff
- ECEaston CecilOct 30, 20254.0Missing Monopoly pieces. Bummer
- AAAnjelique ArzateOct 28, 20251.0They will close 20-30 minutes before they’re closing time and not take anymore orders… stale buns… and they will lie to your face about “we don’t do diced onions anymore” (they do in fact have diced onions)… they do what they want and it’s bad for business
- SJShiatious JonesOct 16, 20251.0The service was terrible, I came there around 11pm, it was a rude manger who yelled at us telling us to go in the back of the line and pay and it was packed… yes we accidentally skipped a window to pay because we saw no one at the first window so we was gonna pay at the second window… and some rude women yelled at us saying we gotta pay in the back of the line … she was very disrespectful and I didn’t like that at all , it’s very unorganized and they should treat their customers better then what they did .
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 1915 N Highland Ave, Jackson, TN?
McDonald's is open Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight (Saturday until 4:00 AM for drive-thru).
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, it has a drive-thru open Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to midnight, and Saturday from 5:00 AM to 4:00 AM.
Can I order delivery from this McDonald's and what are the delivery hours?
Delivery is available daily from 5:00 AM to 11:00 PM, except Friday and Saturday when it extends to midnight.
What contact methods and payment options are available at this McDonald's?
You can call them at +1 731-424-3692. Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a mobile app available for ordering from McDonald's?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
What types of services does McDonald's at this location offer?
They offer Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What menu options can I expect at this McDonald's?
McDonald's serves a variety of menu options made with quality ingredients including breakfast items, burgers, sandwiches, coffee, ice cream, and frozen desserts.
Are there any nearby fast food or dining options around this McDonald's?
Yes, nearby fast food and dining options include Wendy's, Long John Silver's, Popeyes, Little Caesars Pizza, American Deli, and Dragon Express Chinese Restaurant, providing a range of choices if you're looking to explore other cuisines.
What nearby stores and shopping centers are close to this McDonald's?
Jackson Plaza shopping center, TJ Maxx, Payless ShoeSource, City Gear, It’s Fashion, and Cato Fashions are nearby for shopping needs before or after dining.
Are there any nearby services related to beauty, hair, or personal care near this McDonald's?
Nearby beauty and hair salons include Talkin Heads Hair Salon, Studio H, Outkast Exclusive Cuts, and Mamys African Hair Braiding & Art, offering convenient options if you want to visit for grooming along with your meal.