Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.8
507 reviews
5 stars
232
4 stars
110
3 stars
63
2 stars
26
1 star
76
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported issues with food quality, including raw chicken, cold burgers, and expired sauces.
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and unprofessional behavior.
Cleanliness
Several reviews noted cleanliness issues, including dirty tables and unsanitary conditions.
Staffing Issues
Many customers mentioned being short-staffed, leading to long wait times and poor service.
Positive Experiences
Despite the negatives, some customers had positive experiences with friendly staff and good food.
TT
Tori Thornhill
Feb 8, 2026
1.0
Well if you want raw chicken this is the place to come to. 🤢
PL
Privitt's Wrecker Service, LLC
Jan 12, 2026
5.0
The staff was the best. Very polite, brought my food to the table and made sure everything was good.
Highly recommend this location.
GA
Google Account
Dec 22, 2025
3.0
It's okay
JR
Josh Revelle
Dec 21, 2025
1.0
Horrible customer service. Workers were very rude & yelling on the intercom. Nobody was in the drive thru & dining in. It seemed liked the workers didn't want to work. I have wondered why they aren't always busy, and I found out the hard way. I will definitely not be back.
DT
Danny Terry
Nov 26, 2025
1.0
Went at 8:00 on Wednesday November 26 on Vann Drive. The man was in his car and ran inside to take our order. Order milkshakes and the man said the ice cream machine was down then ran back out to his car. This is pure bull crap. Terrible customer service. Never again and will spread the word in facebook.
Danny
What are the operating hours for Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 9:30 PM Monday through Thursday and Sunday, and from 10:30 AM to 10:00 PM on Friday and Saturday. It is closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025).
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly, welcomes children, and is wheelchair accessible. It also offers booster seats, high chairs, and has restrooms.
Is free WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
How can I order food ahead from Dairy Queen Grill & Chill?
You can place your order online for pickup by visiting https://www.dairyqueen.com/en-us/order/pickup/n/43812/.
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 808 Vann Dr, Jackson, TN 38305-6022, United States.
Are there any nearby dining options close to Dairy Queen Grill & Chill?
Yes, nearby dining options include Wings Etc., Steak 'n Shake, The Honey Baked Ham Company, and Shawarma House, where customers can enjoy varied cuisines before or after visiting Dairy Queen.
What nearby automotive services are available near Dairy Queen Grill & Chill?
Nearby automotive services include Gateway Tire & Service Center, AutoZone, and Walmart Auto Care Centers, convenient for customers who might need vehicle maintenance while visiting the area.
Are there nearby shopping and personal care options near Dairy Queen Grill & Chill?
Yes, nearby you can find Walmart Grocery Pickup & Delivery, Regal Nails and Spa Salon, Beauty World hair supply stores, and NaNa's Unique Children's Boutique for shopping and personal care needs.
Brand Certified Facts from Dairy Queen Grill & Chill
Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: