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Dairy Queen Grill & Chill

3.8
(507 reviews)
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Business Details

808 Vann Dr, Jackson, TN
38305-6022, United States
(731) 736-1139
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
808 Vann Dr, Jackson, TN
38305-6022, United States

Hours

Reviews

3.8
507 reviews
5 stars
232
4 stars
110
3 stars
63
2 stars
26
1 star
76

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported issues with food quality, including raw chicken, cold burgers, and expired sauces.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and unprofessional behavior.

Cleanliness

Several reviews noted cleanliness issues, including dirty tables and unsanitary conditions.

Staffing Issues

Many customers mentioned being short-staffed, leading to long wait times and poor service.

Positive Experiences

Despite the negatives, some customers had positive experiences with friendly staff and good food.
  • TT
    Tori Thornhill
    Feb 8, 2026
    1.0
    Well if you want raw chicken this is the place to come to. 🤢
  • PL
    Privitt's Wrecker Service, LLC
    Jan 12, 2026
    5.0
    The staff was the best. Very polite, brought my food to the table and made sure everything was good. Highly recommend this location.
  • GA
    Google Account
    Dec 22, 2025
    3.0
    It's okay
  • JR
    Josh Revelle
    Dec 21, 2025
    1.0
    Horrible customer service. Workers were very rude & yelling on the intercom. Nobody was in the drive thru & dining in. It seemed liked the workers didn't want to work. I have wondered why they aren't always busy, and I found out the hard way. I will definitely not be back.
  • DT
    Danny Terry
    Nov 26, 2025
    1.0
    Went at 8:00 on Wednesday November 26 on Vann Drive. The man was in his car and ran inside to take our order. Order milkshakes and the man said the ice cream machine was down then ran back out to his car. This is pure bull crap. Terrible customer service. Never again and will spread the word in facebook. Danny
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® treats, chicken strip baskets, Grillburger® sandwiches, shakes, malts, and ice cream cakes.

What are the operating hours for Dairy Queen Grill & Chill?

The restaurant is open from 10:30 AM to 9:30 PM Monday through Thursday and Sunday, and from 10:30 AM to 10:00 PM on Friday and Saturday. It is closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025).

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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