Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
672 reviews
5 stars
292
4 stars
147
3 stars
90
2 stars
41
1 star
102
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and staff being inattentive or rude.
Food Quality
Mixed reviews on food quality; some customers enjoyed fresh items while others received cold or poorly prepared meals.
Cleanliness
Many reviews highlighted cleanliness issues, with reports of dirty floors, sticky surfaces, and unsanitary conditions.
Positive Staff Interactions
Several customers praised friendly and helpful staff, particularly in instances of good service.
Product Availability
Frequent complaints about being out of key menu items, such as bananas for banana splits, leading to customer dissatisfaction.
- MRMula RainOct 29, 20254.0Always Fresh m hot food
- RMRandall MoodySep 5, 20251.0Went to have quick dinner and only had 2 employees trying to run the whole store and they just couldn't. They were both working but one mentioned locking the doors to prevent any more customers they were so behind. Didn't actually order after hearing that. Give those guys some help Dairy Queen!
- DFDanny FloriaAug 31, 20255.0Love this place. Very good food.
- VBVann BryantAug 9, 20251.0I asked for extra ingredients in my Strawberry Cheesecake Blizzard, but not only did they skip the ‘extra,’ they didn’t even mix the cheesecake or strawberry past the top half of the cup. The bottom was just plain ice cream. I try to eat healthy most of the time, so when I finally treat myself and break my diet, I want it to be worth it—not a big disappointment.
- RJR JacksonJul 25, 20251.0EVERY time we go through this Dairy Queen, they are out of bananas. Can't make a banana slpit or banana split Blizzard. I suppose it was the manager that was taking the order and acted like she could not possibly care less. I mentioned Kroger right down the street has bananas and asked her (axed her in local lingo) why she didn't just send somebody down to Kroger to get some - deer-in-headlights response. Totally useless.
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill features soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes from DQCakes.com.
What are the opening hours of Dairy Queen Grill & Chill in Jackson, TN?
It is open daily from 10:30 AM to 9:30 PM Sunday through Thursday, and until 10:00 PM on Fridays and Saturdays. It is closed on holidays such as November 27, 2025, and December 25, 2025.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, Dairy Queen Grill & Chill offers a drive-thru as well as outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and people with disabilities?
Yes, the location is family-friendly, welcomes children, and is wheelchair accessible, with booster seats and high chairs available.
Can I use mobile ordering or find exclusive deals for Dairy Queen Grill & Chill?
Yes, mobile ordering and rewards are available, and you can download the Dairy Queen app for exclusive deals.
What amenities are available at Dairy Queen Grill & Chill for customer comfort and convenience?
Amenities include free WiFi, restrooms, seating, outdoor seating, and family-friendly services such as booster seats and high chairs.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/13406/
Are there any good breakfast or brunch restaurants near Dairy Queen Grill & Chill?
Nearby breakfast and brunch options include Cracker Barrel Old Country Store and Waffle House, both offering convenient alternatives for a meal before or after your Dairy Queen visit.
Where can I find lodging accommodations close to Dairy Queen Grill & Chill?
Nearby hotels and motels include Executive Inn & Suites, Red Roof Inn & Suites Jackson, TN, and Scottish Inns, providing convenient places to stay near Dairy Queen Grill & Chill.
What other fast food or dining options are located near Dairy Queen Grill & Chill?
Nearby dining options include Taco Bell, Pizza Hut, and Godfather's Pizza Express, offering a variety of cuisines close to Dairy Queen Grill & Chill.