Chipotle Mexican Grill

3.5
556 reviews
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Business Details

883 Vann Dr, Jackson, TN
38305, United States
(731) 256-2035
https://locations.chipotle.com/tn/jackson/883-vann-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3937
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About

Mexican Restaurant
Chipotle Jackson TN is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
883 Vann Dr, Jackson, TN
38305, United States

Hours

Reviews

3.5
556 reviews
5 stars
239
4 stars
94
3 stars
59
2 stars
36
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude staff, and long wait times, particularly during busy hours.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, poorly prepared meals and incorrect orders.

Cleanliness

Numerous customers noted unsanitary conditions in the dining area and bathrooms, with dirty tables and trash accumulation.

Portion Sizes

Several reviews mentioned dissatisfaction with portion sizes, describing them as skimpy or inconsistent compared to other locations.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service, particularly when specific staff members were present.
  • JV
    Johnathan Vann
    5 days ago
    1.0
    DO NOT order to go. These people are incapable of getting an order right. Then you try to email their customer service and get some message that they're having problems on their end and try back later. This is not the first (or second) time they have messed up my order.
  • BP
    B Pacheco-Link
    Jan 4, 2026
    1.0
    So disappointed. I ordered bowls for my husband this afternoon and when he brought the bowls home there was such little food in our bowls, my husband (I kid you not) was able to eat the whole thing in literally 4 bites.
  • TV
    Torica Vinson
    Jan 4, 2026
    1.0
    I will not be returning here anymore. Ive tried 3 times and this time did it. I ordered a chicken bowl and there isn't any chicken. I always have a problem with my food or rude workers or waiting forever. Just close it down. Its disgusting high priced and over rated. I really hate it there
  • DD
    Dana
    Dec 29, 2025
    5.0
    Amazing portions here, fresh foood!! Thank you for a great dinner
  • CS
    Carrie Stanley
    Dec 17, 2025
    4.0
    Must have went at a bad time the lady working the line was awfully rude to every customer we almost decided to leave. Luckily they changed staff before we made it up to the counter and the lady that helped us was awfully nice but other than that the food is always great. Cleanliness could use some work. But we will be back.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Jackson, TN?

Chipotle Mexican Grill in Jackson, TN is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Jackson, TN?

It is located at 883 Vann Dr, Madison, Jackson, TN 38305, USA.