Chipotle Mexican Grill

Reviews

• BD

  Brandy Duncan

  6 days ago
  5.0
  If you’ve written off the Chipotle in Jackson, TN… it’s time to rethink that decision. And the reason is one person: Chef Joshua. From the moment we walked in, the entire experience felt different from every visit we’ve had before. He was incredibly accommodating, attentive, and clearly takes real pride in his work — and it shows in every bite. The chicken and steak were cooked perfectly. Juicy, flavorful, and finally — actually cooked the way steak should be, not raw, grisly, or rushed. It tasted like someone in the kitchen cared, because someone did. But what really sets Chef Joshua apart is his work ethic. We ate inside and watched him for a good 45 minutes — cleaning up everyone else’s messes, keeping the line moving, checking on customers, and still managing to put out some of the best food this location has ever served. He even came out to our table (and others) to make sure we were satisfied with our meal. That level of pride and customer care is rare anywhere, let alone in fast-casual dining. We’ve had bad experiences here before and honestly weren’t planning to return. But when we heard Chef was cooking here, we decided to give it another shot. So glad we did. The difference was night and day. If you’ve been burned by this location in the past, do yourself a favor and try it again — but make sure you go when Chef is working. He’s there Monday through Friday, 10:45am to 4pm, and trust me… you’ll taste the difference. Chipotle, if you’re listening: move this man up and give him a raise. He’s doing the work of three people and elevating your entire brand in the process.
• JT

  John Thomas

  Feb 23, 2026
  2.0
  Ordered online and picked up thru the "Chipotlane". About 4 cars ahead of me and it took over 30 minutes to get up to the window, just for them to say they were out of the drink I ordered. When I say they were slow, they were S L O W. No reason they should be that slow in the pickup lane. Do better! Also, when making a burrito, try to mix everything together. No one wants 2 bites of all chicken, then 3 bites of only rice, then 2 bites of sour cream only.
• JC

  Jason Cheney

  Feb 20, 2026
  2.0
  The dirtiest Chipotle locations we have visted. Staff seem completely miserable. One of the gentlemen cooking was dropping F bombs regularly. The whole vibe was unprofessional, dirty and nothing like we have ever experienced at a Chipotle before. The chips were stale. Our tacos and burrito bowls were still Chipotle quality, so that was a positive. Based on how the inside of the store looked, cleanliness was NOT a priority at all and hasn't been for a long time.
• SJ

  Sherel Johnson

  Feb 19, 2026
  2.0
  I ordered a $19 burrito from Chipotle and it was supposed to have chicken in it....but it was mostly rice and barely any chicken. So, I paid $19 for a dern rice burrito. I was so mad and I'm preggo too! Yeah, Chipotle let me down on this one. Won't ever order from there again unless it's in person so, I can actually see them put the meat in the burrito.
• WF

  Weston Fenno

  Feb 3, 2026
  1.0
  I had already ordered and was waiting to pay, and having a conversation with an Awsome young man working the register. One Worker messed up my wife’s order not a big deal it happens. Immediately the manager came out and criticized that the worker had made a mistake, which I watched her do with the prior 3 customer s. and that it was going to charge extra, I nicely said that they could just leave it how it was and we could pay for what we had tried to order and leave, she immediately started arguing saying we had to pay extra . So I said fine throw the whole bowl away and make another one the way we ordered. She then told me to stop being cheap and was yelling at me.the manager was Extremely hostile and aggressive. All the other employees were super nice and were obviously upset with the manager. I’ve never felt so disrespected at a restaurant in my entire life. As a firefighter, who dedicates my time to serving the public, to be treated like this at a restaurant was totally insane. First review iv ever written! And the first time iv ever argued with anyone in public!

Frequently Asked Questions About Chipotle Mexican Grill