Arby's

4.0
276 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1984 S Highland Ave, Jackson, TN
38301, United States

Hours

Reviews

4.0
276 reviews
5 stars
151
4 stars
54
3 stars
23
2 stars
12
1 star
36

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and unprofessional staff behavior.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in freshness and preparation, with several complaints about cold or poorly made items.

Cleanliness

Many reviews praised the cleanliness of the restaurant, highlighting a pleasant dining environment.

Customer Experience

Positive interactions with friendly staff were noted, but there were also complaints about rude service and lack of acknowledgment from employees.
  • JA
    Julie Altman
    Dec 11, 2025
    1.0
    Ordered online, pickup time scheduled for 15 minutes after placing an order. We arrived a minute late and was told the fries needed to cook and they asked us to pull up in the drive though no one was in line behind us. After waiting 10 minutes for the order I went inside and saw an employee walking away from the counter with her fries. I asked the employee behind the counter for our order which was already in the bag and sitting on the counter. The place was empty. ** 12/10/25 2:30pm Update: I already took a survey on the app and permitted you to reach out to me by email. All I received was the same survey which I filled out. At the end there was the same can we reach you by email question again, I responded no. I will not respond to the same questionnaire a third time.
  • SP
    Steven Papich
    Nov 5, 2025
    4.0
    I tried the new steak bits, they looked good, not a lot of flavor, but that could be do to trying to appeal to everyone. They were tender. About 5 pieces for $5.99 ahhhh, I'm not sure they are worth it.
  • SC
    Sharon Counce
    Nov 2, 2025
    3.0
    Fries were perfect. Fresh and hot. Meat on the hamburger was just a little stale. Server was not happy that we were there. The entrance was not marked at all and very hard to see in the dark.
  • NM
    Nathan Moore
    Oct 21, 2025
    4.0
    Great food. Good prices. Service is slow. But the food is cooked to order. It's not sitting under a heat lamp half the day.
  • EM
    Emily Matthews
    Oct 6, 2025
    5.0
    I always forget we have an Arby's out south. So glad I stopped by today!!! Will be coming back a lot more!! They have so much to choose from. Everything tasted amazing! The employees were so nice and friendly. It's very clean in here. Decorative for Halloween. I was so impressed I had to leave this review while I'm still in here! ❤️ 12:05 pm. Mrs. Dee even came to the dining room to check and make sure everything was ok and to also clean after other customers who had just left.