Brand Certified
Arby's
4.0(277 reviews)
Certified by Arby's • Mar 01, 2026
Business Details
1984 S Highland Ave, Jackson, TN
38301, United States
Certified by Arby's • Mar 01, 2026
(615) 740-5370
Certified by Arby's • Mar 01, 2026
http://www.arbys.com/locations/us/tn/jackson/1984-s-highland-ave/store-8901
Certified by Arby's • Mar 01, 2026
About
Certified by Arby's • Mar 01, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Mar 01, 2026
Hours
Certified by Arby's • Mar 01, 2026
Reviews
4.0
277 reviews
5 stars
151
4 stars
54
3 stars
23
2 stars
12
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially in the drive-thru, with some experiencing long wait times for their orders.
Food Quality
While many customers enjoyed the food, there were complaints about cold items, incorrect orders, and inconsistent quality.
Cleanliness
The restaurant was generally noted for being clean, with several reviews highlighting a pleasant dining environment.
Customer Service
Mixed feedback on staff friendliness; some praised the service while others reported rude or inattentive behavior.
- EGEric G.Feb 3, 20261.0Waited too long at the drive through. It seems there was some problem with the guests order ahead of me. I waited, paid by credit card but my card was never returned. Just a folded receipt. Must be a new scam.
- JAJulie AltmanDec 11, 20251.0Ordered online, pickup time scheduled for 15 minutes after placing an order. We arrived a minute late and was told the fries needed to cook and they asked us to pull up in the drive though no one was in line behind us. After waiting 10 minutes for the order I went inside and saw an employee walking away from the counter with her fries. I asked the employee behind the counter for our order which was already in the bag and sitting on the counter. The place was empty. ** 12/10/25 2:30pm Update: I already took a survey on the app and permitted you to reach out to me by email. All I received was the same survey which I filled out. At the end there was the same can we reach you by email question again, I responded no. I will not respond to the same questionnaire a third time.
- SPSteven PapichNov 5, 20254.0I tried the new steak bits, they looked good, not a lot of flavor, but that could be do to trying to appeal to everyone. They were tender. About 5 pieces for $5.99 ahhhh, I'm not sure they are worth it.
- SCSharon CounceNov 2, 20253.0Fries were perfect. Fresh and hot. Meat on the hamburger was just a little stale. Server was not happy that we were there. The entrance was not marked at all and very hard to see in the dark.
- NMNathan MooreOct 21, 20254.0Great food. Good prices. Service is slow. But the food is cooked to order. It's not sitting under a heat lamp half the day.
Brand Certified Facts from Arby's
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Certified March 01, 2026Yext Knowledge Graph
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