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Arby's

4.0
(946 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
601 Old Hickory, Jackson, TN
38305, United States

Hours

Reviews

4.0
946 reviews
5 stars
464
4 stars
223
3 stars
125
2 stars
56
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor service, including rudeness from staff and long wait times for orders.

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or poorly prepared items.

Positive Experiences

Despite the issues, several customers praised the friendly staff and good food, indicating some positive experiences.

Cleanliness

Some reviews noted that the restaurant was clean and well-maintained.
  • AA
    Amanda
    Feb 22, 2026
    5.0
    People were friendly, service was fast and food was great! I went through the drive-thru and had a very quick and pleasant experience. But I'm still mad they took away the Loaded Italian and I will continue to put it on every review of every single one I stop at until they bring it back! Haha!
  • EJ
    Emerald Jones
    Feb 12, 2026
    1.0
    Still, I said here and I ordered some food.Because I had a family member in the hospital and when I called it, there asked them to replace what they messed up.I had to wait till the next day for the manager on duty.That's not how you're supposed to do it.You're supposed to want to replace it.You're supposed to want to fix things that you mess up never again
  • PD
    Phoenix Shannon Del
    Jan 23, 2026
    2.0
    Ordered two smoke house brisket. Two girls working in the back. One slicing meat. One making sandwiches. I had a mobile order. I asked for Arby's sauce. They said wait. I waited for 5 minutes. Then it was 10. They were only conversing amongst themselves. I was ignored. If only I had a time machine. Because 20 years ago this location offered happy service. They were happy to have you there. Now. Sadly. Just like the rest of the world, no one seems to care about anyone else anymore. Even by just an Arby's visit, I can tell this world is rotting, like a fruit, so ripe, so delicious, once was, now headed only for decay. Hard to complain as it changes nothing.... This is us, watching the world fade away into less than something that we once knew it for....
  • WD
    william dempsey
    Nov 23, 2025
    5.0
    This is a Top notch Arbys location now, great food , great customer service. Greatly improved from a year ago. Keep up the good work.
  • CC
    Chelsea
    Nov 13, 2025
    4.0
    Rude /entitled attitude with service. Just unnecessary and shows their immaturity.

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