Wendy's

4.0
1058 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Hixson, TN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Hixson, TN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5596 Hixson Pike, Hixson, TN
37343, United States

Hours

Reviews

4.0
1,058 reviews
5 stars
514
4 stars
277
3 stars
139
2 stars
54
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Food Quality

Many customers reported receiving cold, stale, or incorrect food orders, leading to dissatisfaction.

Cleanliness

While some customers noted cleanliness, others reported dirty dining areas and unsanitary conditions.

Speed of Service

The drive-thru was frequently criticized for being slow, with long wait times reported by multiple customers.

Mixed Experiences

Overall experiences varied widely, with some customers praising the food and service while others expressed frustration.
  • CC
    Carter
    Jan 2, 2026
    3.0
    Spicy chicken sandwich was rubbery. Couldn't eat all of it. Happened before at this location. Service was good.
  • RR
    Rebecca
    Dec 16, 2025
    1.0
    1.0 out of 5 stars 
Terrible experience – employee used profanity toward me I went through the drive-thru at this Wendy’s location couple days ago to grab a quick meal after work.When I got to the window to pay, the same employee handed me my bag and muttered a very clear and offensive curse word directed at me under his breath loud enough for me to hear it plainly. I was shocked. I’ve never been spoken to like that at any fast food place, especially when I was nothing but polite. I drove off without saying anything because I didn’t want to escalate, but this completely ruined my night. No customer deserves to be called a bad word by staff, period. Management needs to address this kind of behavior because it’s unacceptable. Won’t be returning to this location. There are too many other options that treat customers with basic respect. He had like an afro with dreads, earrings, light colored, with a mustache. I seen him before I think his name is jay or something.
  • MT
    Matthew Thrasher
    Nov 26, 2025
    1.0
    First things first, frosty was great! Cold burgers missed items and bonus item’s somehow. 60 bucks of stuff, so a pretty large order. I did not expect to have everything 100% but what we did get was just blah and cold
  • KC
    kheir cunningham
    Nov 21, 2025
    1.0
    Stale burger, fries and nuggets! I know I showed up 10 minutes before close but dang! You did me dirty
  • AY
    Aaron Yost
    Nov 5, 2025
    5.0
    Recently renovated and it looks great. Good food too.

Frequently Asked Questions About Wendy's

Is Hixson Pike Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for Wendy's at 5596 Hixson Pike?

The drive-through is open Monday through Saturday from 6:00 AM to 11:00 PM and Sunday from 7:00 AM to 11:00 PM.