Jimmy John's

3.5
337 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5111 Hixson Pike, Hixson, TN
37343, United States

Hours

Reviews

3.5
337 reviews
5 stars
148
4 stars
55
3 stars
33
2 stars
21
1 star
80

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers found the food to be bland, with small portions and inconsistent quality.

Service Speed

Numerous reviews highlighted slow service, contradicting the brand's 'freaky fast' promise.

Customer Service

Customer service experiences varied widely, with some praising staff while others reported rudeness and poor handling of issues.

Delivery Issues

Frequent complaints about delivery problems, including lack of drivers and incorrect orders.

Cleanliness

The restaurant was generally reported as clean, but there were concerns about food safety practices.
  • TT
    Tony
    Nov 3, 2025
    2.0
    The restaurant was clean, and service was fast, but wow what mediocre food. I'm not saying this particular location was bad, but the restaurant chain as a whole. I can't believe I paid $19 for two small subs and no drinks or sides. My fiancee and I left hungry. We went to the gym that morning, so we were both pretty hungry, but $19 got us enough to leave us wanting to stop elsewhere. We were both so disappointed. The food itself wasn't bad, but it was super bland and just....blah. The bread looked like movie prop bread, like it was fake or something. The subs were really small, like maybe 7" at most. There was barely any meat on the one sub we got, and the other had a fair amount. The main issue was how small they were, and how bland they were. The food here reminded me of something you would be served at a middle school cafeteria. I told the employee that we had never been there before, and he just stood there without saying anything until I finished paying. Again there wasn't really anything wrong with this branch of the restaurant, but the restaurant's food as a whole. It was extremely small portions for the price, and really bland and forgettable food.
  • DR
    David Rod
    Sep 13, 2025
    5.0
    Fan Feast = Mission Accomplished. Toasted roast beef stacked just right, BBQ chips bringing the crunch, and that brownie? Gone before I knew it. Fresh, fast, and way too good to resist. 🤤 Big thanks to the team who put it together—y’all nailed it! 👏
  • AS
    Amber Stanley
    Aug 21, 2025
    1.0
    Unfortunately, me, my husband, my 16 year old son and 4 year old son ate from here on Tuesday 08/19/2025 and became violently ill with food poisoning that night. Please make sure your food is properly taken care of as we have not eaten since your food and are still sick and missing work and school due to this.