Five Guys

4.5
1144 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 5110 Hixson Pike in Hixson is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
5110 Hixson Pike, Hixson, TN
37343, United States

Hours

Reviews

4.5
1,144 reviews
5 stars
786
4 stars
223
3 stars
71
2 stars
34
1 star
30

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the food quality, particularly the burgers and fries, noting they are fresh and delicious.

Service Issues

Several reviews highlighted problems with service, including long wait times and issues with the automated phone ordering system.

Pricing Concerns

Many customers expressed that the prices are too high for the food offered, with some feeling that the cost does not match the quality.

Cleanliness and Atmosphere

The restaurant is frequently described as clean and well-maintained, contributing to a pleasant dining experience.

Staff Friendliness

The staff received numerous compliments for their friendliness and helpfulness, enhancing the overall customer experience.
  • JJ
    Jhayes423
    3 days ago
    3.0
    I have been coming to this store for years. Food and service has always been great. The past 4 times I’ve ate here my fries have been a quarter of what they normally are. If I spend $60 on a burger and fries I expect a half a bag of fries when I order a larger fry. The past 4-5 times I have hardly gotten a cup full at most. The only reason I use five guys is bc of the abundance of fries and they are good. Other than that I can get a better burger and fries anywhere else for the same price or less actually. I’m over it I was hoping it was just staff or whatever but it’s been 4 times now. I’m done. I can go spend $60+ so Where else for 4 burgers and fries that is a lot better than this.
  • MH
    M H
    Nov 10, 2025
    3.0
    Cooked to order so sometimes there's a wait. 10-15 minutes. Food was good.
  • LD
    L. Duke
    Oct 24, 2025
    2.0
    The food is great But... PLEASE GET RID OF THE HORRIBLE A.I. PHONE ORDERING SYSTEM! It's a terrible feature And we want people to keep their Jobs in the U.S.
  • TT
    Terry
    Oct 15, 2025
    5.0
    Great food, but bad service by the young man at the counter
  • MH
    Michael Hailey
    Sep 24, 2025
    2.0
    Automated phone system SUCKS. Just answer the phone, it takes long enough to make the food. And don’t say it’s so staff can focus on making food because the 3 employees on duty were NOT slammed enough to not be able to pick up (if they had the option). Yall are supposed to be better than (insert other janky fast food chains using automated ordering)

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.