Dunkin'

4.1
868 reviews

Business Details

5311 Highway 153, Hixson, TN
37343, United States
(423) 710-1873
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hixson, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5311 Highway 153, Hixson, TN
37343, United States

Hours

Reviews

4.1
868 reviews
5 stars
510
4 stars
165
3 stars
83
2 stars
29
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unresponsive staff.

Product Quality

Many reviews highlighted dissatisfaction with the quality of food and drinks, including stale donuts and poorly made beverages.

Staff Friendliness

While some customers praised the friendliness of the staff, others noted inconsistency in service and professionalism.

Inventory Problems

A recurring complaint was the lack of available donuts and other menu items, often running out by mid-morning.
  • DH
    David Higgins
    Jan 17, 2026
    1.0
    Dear Dunkin’ The drive through, hand over to the customer, credit card reader is dumb and an inconvenience. Instead of investing in this technology so you can solicit tips for your employees you should have invested that money into paying them better. It is clunky, inconvenient, and a down right road block to the reason for a drive through window…promptness and convenience for those on a commute. Please get rid of these.
  • JB
    julz Bro
    Jan 3, 2026
    1.0
    I am EBF and my son has a cows milk allergy. I specifically asked for an iced coffee with oatmilk, liquid sugar and sugar free vanilla shots for flavoring. The sugar free vanilla shots are dairy free where as the French vanilla swirl has dairy. The lady taking my order at drive through had french vanilla swirl on the screen, I clarified it needed to be the sugar free vanilla because of the allergy. Now today my son has blood in his diaper. This dunkin is the only place I could've gotten dairy as I am super strict on what I consume. Thanks.
  • RM
    Ryan Miller
    Nov 13, 2025
    5.0
    Definitely digging this Bacon Jam Grilled cheese; however, I have never been stirred wrong by getting anything from here. This location is definitely top notch and the staff is some of the best!
  • DG
    Destiny Green
    Oct 17, 2025
    5.0
    Best location in Chattanooga! Everyone is so sweet and my order is made consistently every visit! You can’t say that for most coffee shops! Kay makes my morning! She knows my name and my order. 10/10 recommend!
  • SM
    Scott Moss
    Oct 10, 2025
    1.0
    Dunkin Donuts used to have value and quality in the products they offer. No longer is this true, "This American Does Not run on Dunkin!" What a disappointment!

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Hixson, TN?

Dunkin' in Hixson, TN is open Monday to Friday from 4:30 AM to 9:00 PM, and on weekends from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and curbside pickup?

Yes, Dunkin' offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 08, 2026Yext Knowledge Graph
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