Chipotle Mexican Grill

3.3
369 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

5248 Highway 153, Hixson, TN
37343, United States
(423) 805-1008
https://www.chipotle.com
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle Hixson is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5248 Highway 153, Hixson, TN
37343, United States

Hours

Reviews

3.3
369 reviews
5 stars
137
4 stars
61
3 stars
41
2 stars
37
1 star
93

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted that the restaurant was consistently dirty, with unsanitary conditions in the dining area and food prep stations.

Food Quality

Customers reported issues with food quality, including undercooked rice, cold food, and substandard meat, leading to dissatisfaction.

Service Issues

Many customers experienced poor service, including rude staff, slow service, and incorrect orders, contributing to a negative dining experience.

Portion Sizes

Several reviews mentioned that portion sizes were inconsistent, with some customers feeling shortchanged on their meals.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, noting friendly staff and enjoyable meals.
  • DG
    D G
    6 days ago
    4.0
    Better than Dos Bros. Minus one star because they often run out of certain ingredients.
  • LL
    Lisa
    Nov 7, 2025
    1.0
    Customer service very unprofessional food looking very dry and old when I complain about my food the young lady asked the manager to come fix my food the manager was so unprofessional didn't apologize for the mistake that they have done.. very rude!! will never be back needs new management before I come back everyone had a ugly attitude
  • LC
    Lynnsie Collins
    Oct 18, 2025
    4.0
    Kinda hard to find parking the only parking we found you had to pay for. The food was good and the inside was pretty clean.
  • PR
    Patrick Riehl
    Oct 12, 2025
    2.0
    Got sick later that day. Meat was substandard.
  • AA
    Andy
    Oct 8, 2025
    2.0
    Food average. Place is filthy. Needs a deep cleaning. How can owners allow this? I won’t go back.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Hixson, TN specialize in?

Chipotle Mexican Grill offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill in Hixson?

The restaurant is open every day from 10:45 AM to 10:00 PM.