Chipotle Mexican Grill

3.3
380 reviews
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Business Details

5248 Highway 153, Hixson, TN
37343, United States
(423) 805-1008
https://locations.chipotle.com/tn/hixson/5248-highway-153?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3846
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About

Mexican Restaurant
Chipotle Hixson is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5248 Highway 153, Hixson, TN
37343, United States

Hours

Reviews

3.3
380 reviews
5 stars
142
4 stars
63
3 stars
42
2 stars
37
1 star
96

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some enjoying the flavors while others found it substandard or cold.

Cleanliness

Multiple reviews highlighted poor cleanliness in the restaurant, with dirty tables and prep areas being a common complaint.

Customer Service

Service quality varied significantly, with some customers praising friendly staff while others reported rude or unprofessional behavior.

Pricing Issues

Several customers expressed concerns about high prices relative to portion sizes and food quality.

Order Accuracy

Many customers experienced issues with incorrect orders, particularly with online and mobile orders.
  • JH
    Jerbria Hardy
    5 days ago
    1.0
    One of the workers seriously just thought I was finna spend my money on crumbs he was giving me the short end of the stick on everything spoon full of rice when there was more coming out sprinkle of chicken he was literally out of it I walked out its sad people will really think you’re suppose to accept anything
  • ZH
    Z Huddy
    Jan 5, 2026
    1.0
    Asked multiple times for extra brown rice, extra beans, was ignored by staff to the point it made me uncomfortable. Decided to call the manager and he refused to take any accountability, wouldn't give a name, a solution besides it's our own faults. I understand that prices are going up but doesn't mean that decent employees and customer service should be less available.
  • MK
    Mar Kel
    Jan 4, 2026
    5.0
    Excellent meal
  • SG
    Stanley Guttromson
    Jan 3, 2026
    3.0
    Went in about 2pm. All of the meats looked dried out and needed to be replaced. I just left. Didn't eat there.
  • DW
    Daniel Whitley
    Dec 22, 2025
    5.0
    Very good flavorful food here, some say it's abit expensive 10$ for a burrito but they are large thats all you basically need to eat, I eat alot as well, everything is fresh and house made the chips and queso are also made in house and are very good, will definitely come back.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Hixson, TN specialize in?

Chipotle Mexican Grill offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill in Hixson?

The restaurant is open every day from 10:45 AM to 10:00 PM.