Five Guys

Reviews

• HH

  Hello

  Mar 8, 2026
  1.0
  Please how do you mess up 3 hamburgers up! # 1 plain but we get bacon and cheese on it..... #2 cheese Burger everything on it except mayonnaise and ketchup. This one had ketchup everywhere and it was a double patty. #3 Cheeseburger with bacon double patty everything on it except Onions. We got cheeseburger ketchup tomato and lettuce the bacon wasn't on there and it was a single patty. I can understand making a mistakes but this whole order was completely made wrong or you gave us the wrong order and the reason I'm complaining is when you pay over $45 for it shouldn't be that many mistakes. we kind of know what we like to eat my son doesn't need anything but a plain burger so I know that was incorrectly out of my mouth I don't even double hamburger and I have never liked ketchup and ketchup was on my burger and I ordered a single pan and my husband's burger he ordered a double burger with everything on it except mayonnaise and he got a single burger with tomato lettuce and that was it and his bacon wasn't there actually his bacon was on mine so this is just a total screw I'd like a refund for my money and I have the receipt and we remember who was there to take the order in Hendersonville TN . We appreciate your cooperation in this matter. Of course I didn't eat my hamburger because I can't stay and ketchup and my son gave me his hamburger because you have stuff on it when it was supposed to be plain so you could probably see what we got a problem a mail that was wasted. Again someone gave us the wrong order or they just didn't take the order correctly but I like it to be reimbursed cause that's a lot of money and it's a lot of money to make a mistake. The Carters
• RG

  Rosa Garcia

  Mar 1, 2026
  5.0
  I loved Five Guys…the fries are just amazing and tasty, always fresh made. This location has employees for a little while because I usually see them always i go and they always go above and beyond! They are great giving a great experience to all customers and always have a smile. Love going there!
• CG

  Clayton Glasser

  Feb 1, 2026
  5.0
  Jaiden and Carter were the most the most outstanding men I’ve ever dealt with in customer service. Due to their helpfulness alone, I will be back.
• LS

  Liza S.

  Feb 1, 2026
  5.0
  We visited it and we were two families and ordered burgers for everyone — and wow, they did not disappoint! Every single person loved their burger. Everything was fresh, flavorful, and cooked perfectly. The service was great, and the overall experience was excellent. Highly recommend this spot if you’re craving a really good burger! 💯🍔
• RS

  Ryan Smith

  Jan 13, 2026
  1.0
  A cheeseburger for $12 without a drink or fries is asinine. Took a long time to receive my order. The place had dirty tables and floors. Many better places for a burger in Hendersonville. I will not be back.

Frequently Asked Questions About Five Guys