Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1023 Glenbrook Way, Hendersonville, TN
37075-1231, United States
Hours
Reviews
3.8
462 reviews
5 stars
200
4 stars
128
3 stars
44
2 stars
22
1 star
68
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Food Quality
While some customers enjoyed the food, many complained about cold items, incorrect orders, and inconsistent preparation.
Cleanliness
The cleanliness of the restaurant, especially the bathrooms, received significant criticism, with many describing them as filthy.
Staff Attitude
Several reviews highlighted a lack of friendliness and attentiveness from employees, contributing to a negative dining experience.
Ice Cream Issues
Customers noted frequent problems with ice cream availability and quality, including melted blizzards and broken machines.
- SSScott6 days ago1.0Tuesday night, 7pm. 6 cars in line, 20 minutes to move 1 car. Looked like the workers had family inside as I drove away. Multiple employees, all standing around the dining room. Pathetic service but that’s what you get when you let children run a restaurant
- DLDebra LewisOct 16, 20255.0I usually don't go to dairy queen because the one in gallatin is not my favorite.The one in hendersonville, that I just left great place, clean great service All in all a great place to eat! Debra
- JNJA NortonAug 15, 20255.0This is one of our favorite DQ locations, along with the White House branch :) The customer service is always pleasant, and our food always comes out hot and correct. A big thank you to Derek for your wonderful service, you’re always so kind!
- TATaylor AyersAug 14, 20255.0This is one of my favorite dq locations
- OGOlivia GodseyJul 6, 20251.0if i could rate this in the negatives i could. i have been through twice, and the blonde girl gave me attitude TWICE, the second time she sounded like she wanted to start a fight, she used her eyes in a mean way and i didn’t appreciate it at all. on top of that there’s chocolate in my strawberry milkshake, lots of it, enough to cause an allergic reaction for someone with an chocolate allergy, which is why she ordered strawberry. i’m mad.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Hendersonville, TN?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill closed on any holidays?
Yes, it is closed on November 27, 2025, and December 25, 2025.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQcakes.com ice cream cakes.
Does Dairy Queen Grill & Chill provide services for families with children?
Yes, they offer booster seats, high chairs, are family-friendly, and have facilities that are good for kids.
Is there seating and WiFi available at Dairy Queen Grill & Chill?
Yes, the location offers seating and free WiFi for customers.
Does Dairy Queen Grill & Chill have a drive-thru option?
Yes, they have a drive-thru service available.
Can I order online from Dairy Queen Grill & Chill?
Yes, you can place online pickup orders at https://www.dairyqueen.com/en-us/order/pickup/n/41083/.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit Kohl's department store, Kirkland's home decor store, and Starbucks coffee shops, which are great for shopping and relaxing before or after your meal.
Are there any nearby fast food options near Dairy Queen Grill & Chill?
Yes, Chick-fil-A and Teriyaki Madness are nearby fast food restaurants where you can try other quick meal options.
Which nearby services might be useful when visiting Dairy Queen Grill & Chill?
Nearby useful services include Kroger Fuel Center for gas and convenience items, Petco for pet needs, and UPS Alliance Shipping Partner for shipping and courier services.